- Report: #491976
Complaint Review: AcaiSlim - Internet
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AcaiSlim
UltimateAcaiBerryTrial.com Internet, United States of America
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AcaiSlim Acai Berry Just Think Media Ordered trial didn't work for me cancled trial sent back tabs, they still charged me! told me later cancelation timing was 10 days after actual time i cancled there is no Aust contact with warehouse Internet
Please wait for a site operator to respond.
You are now chatting with 'Paula'
Paula: Thank you for chatting with AcaiSlim. May I know, whom am I chatting with?
you: yES
you: Ray Choquenot
Paula: Hi, are you here to place an order?
you: I wood like to cancel my order
Paula: Could you please provide me your email address and phone number, you used to order our product. So that, I can pull up your details?
you: I have had a free trial
Paula: Please wait for few moments, while I locate your Account Information.
Paula: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card will be charged the discounted rate of $79.91 for the first shipment of the amazing AcaiSlim product after the completion of the trial period.
Paula: Your cancellation # is
Paula: 408301
you: order no? 47285000007368090812 on shiping label from Milperra bc NSW 1891 Australia
you: Hold on this was a free trial to start with?
you: Free means Free No Charge other than postage
Paula: We only provide 14 days to try our pills before being charged for it. Our pills itself is not free.
you: What does that mean? Free is Free have I been miss lead?
you: I only Just received the pills 1 week ago
Paula: Its a full month supply with a 14 day trial period. If you choose not to return your package before the end of the trial period, you will be charged just $79.95 (a 25% savings) for the package.
you: They are not suitable for the purpoise that I need where in the advertising doe's it say you need to return them?
Paula: It is clearly mentioned in our website(order confirmation page) terms and conditions that you will be charged $79.95 after 14 days trial.
you: There is certainly not any paper work with the pills to tell you this (that you have to return them within this time and your pamphlet included with the pills said that it takes some time in certain individuals for this stuff to work?
you: And I would not have taken up your so called free trial if I new for certain I was to be charged $79.95, reguardless how am I supposed to return them and to where this is certainly not clear with warnings of impending charges?
you: in the packaging
Paula: You will not be charged the $79.91 /- for the trial if we receive the package back before the 14 days trial period is over.
you: Oh and when is that acording to your records?
Paula: You have to send it back by Sep 01, 2009.
Paula: Before*
you: And to where doe's it have to be sent back too?
Paula: We are unable to process return requests via live chat because of privacy and security reasons.
Paula: You can call our member support staff at our toll-free number for all return information:
Paula: 1-800-335-305. They are available 6 AM - 9 PM (MST), Weekdays only.
you: Monday is the 1st isn't it?
Paula: Yes, correct
you: So how do I now get the package back by your stipulated time as this is Saturday arfternoon and no post office until Monday?
you: Where in the world are you Aust?
Paula: Our main office is located in IA, US
you: Also your web site says you have a secure connection with 128bit inkription
you: How do I not get charged given the current situation with week end and Monday being deadline
Paula: If the package arrives after 14 days trial over, then you will still be refunded as we do offer 60 days money back Guarantee.
you: You ar supposto be secure with McAfee SECURE are you now telling me your not secure and this is why you can't process my cancellation request please explain, or just please process the request I have now recorded this correspondance in case of litigation
you: it says TESTED 28-August? on right hand side of screen?
Paula: I have already cancelled your future shippment as i said above .If you want to avoid the charge $79.95 you have to return it before Sep 01, 2009.
you: To where?
you: I am in Queensland Australia
Paula: For that you have to call on above mentioned no.
Paula: If Package arrives after that than still you will be refunded.
you: Post Office's do not open on the weekend in australia and as you said Monday is dead line your request is practicly impossible, please give me instructions on no charge return in this particular situation I am asking you for help here
Paula: Ok, As per your request We are delaying the charge for 1 week .
you: But my card will be charged as there is no funds there at the moment i will also be charged a dishonour fee even if you refund the money later I DO NOT WANT A CHARGE AGAINST MY CARD DO YOU UNDER STAND
you: Thank you
you: THE dishonour fee is usually around $50.00
Paula: Just a moment please.
you: So I ring 1800153318 get address and return left over pills and no charge will be made against my card is that right/
Paula: Yes, correct
you: Thank you Paula and have a nice day:-)
Paula: I hope I was of assistance to you. Is there anything else I can help you with today?
you: Thats the best thank you
Paula: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Paula: Please feel free to come back, for any further assistance.
And now they wish to return $79.25 usd i know it is only 75c usd which equates to around a $1.00 it's a princapal, espessially if they do this to thousands of people a day good scam to be on as well as having to wait 10 to 14 days for the rest of the money to return they get the intrest on your money, if it comes back, plus the bank charges another $5.79 out of your account because of their so called mistake
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello,
#2
Thu, September 10, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
