- Report: #818146
Complaint Review: ace industrial supply - Burbank California
Reported By:
auto repair -
LITHONIA, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ace industrial supply
7535 San Fernando Blvd Burbank, 91505 California, United States of America
Phone:
(800)233-3129
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ace industrial supply charged me 367.99 for a order that supposd to be FREE da first order 249.00 was JUNK Burbank, California
ace industrial supply has brenda rodriguez to keep sending me letters to collect for junk they said was free please stop i dont want any of they tools!
1 Updates & Rebuttals
Compliance Officer
Burbank,California,
United States of America
verification and "free items"
#2UPDATE Employee
Mon, April 09, 2012
We require each and every person that purchases material from Ace Industrial Supply to identify themselves as a "Buyer", to provide credit references for the company they are buying for. Verification is is place to ensure that each and every customer verbally authorizes:
Buyer Name
Address
Billing address
items
Cost
and terms
Without an authorization, we are unable to send material out.
If you have an employee that has authorized a shipement, used your business name and committed fraud against you and us, purchased material that was unauthorized
Fraud does occur. Most businesses work with us to resolve these issues. We attempt to get the material back and if that cannot be obtained, then we work on price adjusting the invoice to accommodate the business owner.
Ace Industrial Supply has been in business for 22 years, providing tools and equipment to people and businesses all over the country.
We are sorry that you feel we have done you wrong. We try to resolve any issues we are faced with quickly professionally, but we do have policies in place to lessen our costs. You are welcome to contact me any time
Respectfully,
David Meininger
Operations Manager
800-223-3129
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