- Report: #722142
Complaint Review: ace industrial supply - Internet
Reported By:
Eric -
ellensburg, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ace industrial supply
7535 San Fernando Blvd. 91505 Internet, United States of America
Phone:
(818) 252-1981
Web:
acetools.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ace industrial supply Lie cheat and steal Internet
These guys got my name and number from the states contractor registry. They offered me great deals on tools and supplies I commonly use for work.
I was contacted in November of 2010. Was fed a line of BS and bought it. For the price of 100 grinding discs I would recieve a lot of good stuff. He described to me in detail what I would recieve. I was then called by the billing dept. to verify my order. All was good at this point.
The order showed up. NOTHING he said he would send me was in the box except for the grinding discs and they were the wrong grit. I called them and spoke to another salesman. He apoligized and said the guy I had spoke to is a Iraq vet and has emotional problem.. blah blah blah. I told him I was completely unsatified by this transaction.
His responce was to nock off 50% of the bill. I agreed and cut my losses because was not empty and I was already tired of dealing with it.
I then recieved a bill for the entire amount and shipping wich was to be covered by them. I called back and was told that the second guy I talked to didn't keep track of the call and there was no record and he was probably a college kid who didn't know any better.
He offered another rebate and my bill would now be less than $100. I sent them $100 and now am facing being sent to collections for the remander of my bill.
I hope they crash and burn. They got me. Be carefull.
I was contacted in November of 2010. Was fed a line of BS and bought it. For the price of 100 grinding discs I would recieve a lot of good stuff. He described to me in detail what I would recieve. I was then called by the billing dept. to verify my order. All was good at this point.
The order showed up. NOTHING he said he would send me was in the box except for the grinding discs and they were the wrong grit. I called them and spoke to another salesman. He apoligized and said the guy I had spoke to is a Iraq vet and has emotional problem.. blah blah blah. I told him I was completely unsatified by this transaction.
His responce was to nock off 50% of the bill. I agreed and cut my losses because was not empty and I was already tired of dealing with it.
I then recieved a bill for the entire amount and shipping wich was to be covered by them. I called back and was told that the second guy I talked to didn't keep track of the call and there was no record and he was probably a college kid who didn't know any better.
He offered another rebate and my bill would now be less than $100. I sent them $100 and now am facing being sent to collections for the remander of my bill.
I hope they crash and burn. They got me. Be carefull.
1 Updates & Rebuttals
Customer Service Manager
Burbank,California,
Eric from Ellensburg Washington
#2UPDATE Employee
Tue, December 17, 2013
Eric,
I am sorry to hear about the follow-up experience with your order. Your experience with the sales staff in addressing your order is highly uncharacteristic of any of our staff. Our sales and customer service staff are trained to ensure that every order with every customer is satisfied. Any excuses or unwillingness by any member of our staff with not be tolerated. Contacting our Customer Service will always be the most effective method of order addressing. With regards to the incorrect items sent with the order, we will always send out or swap out all merchandise that was incorrect or promised to ensure the order is complete. If there is a question about your invoice or pricing, our customer service staff can always address this with you. If the sales personal promised no shipping, it will always be honored.
Our computers generate an original invoice at the 30 day mark and again following up at 45 and 60 day marks. If there is a price adjustment offered, we will fax, email or mail you a revised invoice that will supersede the original.
If your order is currently with a third party collection agent, you will need to address your order directly with them. You are also welcome to contact Ace Industrial Supple customer service directly for additional information regarding your order. 800-223-3129
Regards,
Ace Industrial Supply Compliance Manager
