Complaint Review: Ad Click Xpress - Internet

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Can you please tell me how I can withdraw money from my PC Basic balance and how I can us it for buying add packages ?

Thank you

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Sue

Sue

Hello, my name is Sue , and I’m a representative with Member Services. I am excited to have the opportunity to work with you using our live chat system. How can I help you today?

We do not have a Transfer or Withdrawal button for the Basic or Premium Wallet balances.

When you have $8 in your Ad Pack balance/commissions and/or in your Referrals balance/commissions, you can use $2 of your Basic balance toward a New Ad Click Xpress ad pack. You can ALSO fund $8 and then use $2 from the Basic balance for each ACX ad pack.

ME

Why I cannot use money I have earned in last months

Sue

Hi

We do not have a Transfer or Withdrawal button for the Basic or Premium Wallet balances.

When you have $8 in your Ad Pack balance/commissions and/or in your Referrals balance/commissions, you can use $2 of your Basic balance toward a New Ad Click Xpress ad pack. You can ALSO fund $8 and then use $2 from the Basic balance for each ACX ad pack.

ME

The question I asked was different. I asked why I cannot use the money I earned by using(allot of) my personal time Thank you

By what you are saying I need to spend allot of time again to earn money with adclick express to start using part of the money from money I already earned or I will need to spend money to use money I already erred

Sue

This is what happened. It's a rare occurrence for ad package and wallet balances to be converted/configured in a ProfitShift, but the plan that Frederick deemed necessary to set into motion required that drastic move. 

This occurred to ALL members' accounts in all countries.

You can begin to rebuild your account if you choose by using your Basic and/or Premium Wallet balance and your Daily Sales Commissions and/or Referral Commissions from purchased ad packs.

IF you fund a small amount you can later repurchase using commissions and the Premium/Basic balance.

ME

At the moment I cannot (and I did not yet ) withdraw any money . So how I can be sure that this will not happen again

Sue

I understand your concern!!!

Did you see this update?

Member Update - July 9th

http://www.adclickxpress.com/home/announcements?num=16

“… Or maybe it’s because the Ad Click Xpress compensation plan has been tested and refined over the last 2-3 years, and

happens to be the best there is on the Internet - there is nothing that compares!”

Now that the compensation plan has been tested and refined Ad Click Express should be sustainable as the update explains.

ME

Can you just confirm for me that I cannot at this time withdraw money I erred and I cannot use this money if I will not spend more money thank you.

I just want to make sure I understood this correctly

Sue

Yes you need to have $20 to withdfraw

ME

I have $621.20 can you clarify

Sue

IF you fund a small amount you can later repurchase using commissions and the Premium/Basic balance.

As you make commissions from the ad packs you have you can use those commissions toward the $8 and use $2 from Basic for each ad pack....

Did you buy your First Ad Pack with the $10 Test Drive money we loan you?

You MUST view your websites/ads so you will receive Daily Sales Commissions.

You must do this to get started.

ME

I started long time ago and at the moment I still and I cannot stress this point to much . Cannot take any money out and you still tying to tell me that I need to buy even more . I don't understand this logic. Can you please tell me why is that

Sue

In order to keep the company sustainable

ME

And people without money?

Sue

You can begin to rebuild your account if you choose by using your Basic and/or Premium Wallet balance and your Daily Sales Commissions and/or Referral Commissions from purchased ad packs if you choose not to fund.

ME

So people don't count, just company counts ?

Sue Thank you but this don't make sense.

Sue

Are you still typing?

ME

Can you provide guarantee that if I will continue with adclickxpress.com I will receive money back

Sue

I cann ot guarantee anything, but I asked for a withdrawal and I was paid in 24 hours

ME

I asked and I was told by you I cannot use my money

Sue

When you have $8 in your Ad Pack balance/commissions and/or in your Referrals balance/commissions, you can use $2 of your Basic balance toward a New Ad Click Xpress ad pack. You can ALSO fund $8 and then use $2 from the Basic balance for each ACX ad pack.

Funding will, of course, speed up the process of receiving Daily Sales Commissions so you can withdraw sooner.

ME

can you please clarify "In order to keep the company sustainable" because this just looks like peole which are making money for you are not taken in to consideration at all

People not peole -sorry

Sue

Did you see this update?

Member Update - July 9th

http://www.adclickxpress.com/home/announcements?num=16

“… Or maybe it’s because the Ad Click Xpress compensation plan has been tested and

refined over the last 2-3 years, and happens to be the best there is on the Internet - there is nothing that compares!”

Now that the compensation plan has been tested and refined Ad Click Express should be sustainable as the update explains.

This is what happened. It's a rare occurrence for ad package and wallet balances to be converted/configured in a ProfitShift, but the plan that Frederick deemed necessary to set into motion required that drastic move. 

This occurred to ALL members' accounts in all countries.

ME

yes you send me that already . I did not ask who was affected I now that without you saying . I asked why people are not taken to confederation

consideration - sorry

Sue

They had to reorganize the company and this is how they did it.

You can begin to rebuild your account if you choose by using your Basic and/or Premium Wallet balance and your Daily Sales Commissions and/or Referral Commissions from purchased ad packs if you choose not to fund.

ME

So the same owners With the same idea, the same process so how that is rebuild?

Sue

Please keep reading the updates as I do not have any further information.

There is lots of info in this

ME

But I need one more if you don't mind

Sue

Did you read this?

The Story of Profit Clicking - a MUST-READ for ALL Profit Clicking Members

http://www.profitclicking.com/profitclicking

We had a ProfitShift. Whatever you see in your account now is what you received.

ME

Can you provide me with company registration numbers for both profitclicking and adclickxpress

that will give me peace of mind that acutely something is changing

Sue

Ad Click Xpress is an internet based company. Therefore, does not have a physical address or telephone number. If you need to contact us feel free to submit a help desk request or visit our Live Support chat.

ME

but I just asked about registration number which all companies online or not need to have

Sue

You can send a ticket if you wiah. This situation will require submitting a ticket through our help center. You may access this area by going to this page: http://www.adclickxpress.com/home/help/open-new-ticket

Are there any other questions or concerns that I can assist you with today?

ME

This should be general information.

Can you please tell me which country this company is registered in

Sue

Sorry I do not know

All the info we have is on the website

Are there any other questions or concerns that I can assist you with today?

ME

Would I find out this information through the ticket

Sue

Whatever you see on the site is the info we give out

ME

Who can provide me with information I asked about?

Sue

Please send the ticket....This situation will require submitting a ticket through our help center. You may access this area by going to this page: http://www.adclickxpress.com/home/help/open-new-ticket

It will go to the best people who can answer ypu

*you

ME

Is there a time limit when waiting for answer

Sue

I apologize, but I cannot give a specific time frame for this.

It may take a few days maybe sooner

Are there any other questions or concerns that I can assist you with today?

ME

Can I have e-mail address to contact somebody instead of ticket?

Sue

The only one I have is this...For all complaint correspondence, please email: [email protected]

ME

No I was looking for direct e-mail not general enquires

Sue

No only a ticket will work

ME

Thank you Sue . I think I get the picture ! I wont be taking up your time anymore.

Sue

You're very Welcome! :)

Are there any other questions or concerns that I can assist you with today?

ME

You cannot answer my questions. Have a good evening.

Sue

You too