Dave
New Westminster,#2Consumer Suggestion
Thu, May 11, 2006
I meant to mention the Homeowner Protecton Office. hpo.bc.ca They were, IMO, the only decent thing that came out of the whole leaky condo fiasco we had in BC. It's a government agency, so while they might not be efficient or friendly (although I always found them so) they are at least strict about enforcing the laws. If you can't get satisfaction from St Paul, or Adera, try talking to people at the HPO.
Dave
New Westminster,#3Consumer Suggestion
Thu, May 11, 2006
I recently moved into a new townhouse in BC in September. We are being told when sending any deficiencies to the developer, to also send a copy to St. Pauls so that IF the defects aren't fixed before the year is up, the claim is in place. With the construction boom in Vancouver, I hear that many developers are deliberately choosing to leave defects for the warranty company. While the developer still has to pay for the warranty work, they often find it more convenient to move their crews to the next project and let someone else handle fixing the problems. Our developer is Bastion, and they've been hot or cold regarding fixing defects. Some days they are responsive, and do a great job. Some times they seem not to bother to even appear to care. Thanks for posting about St Pauls warranty. I lived through a leaky condo, and the failure of the old Home Warranty program. So I'm naturally suspicious of St Pauls and the other developer-based warranty programs put in place by legislation. I have to think that St Pauls will be more active once the developer is no longer on-site. We're in Phase I and Phase III is still being completed, so the developer is here. We can just walk over and talk to the guy. They are usually friendly, but sometimes not as responsive as I'd like. It did take a few months to get most everything done. Now we're waiting on a few minor things. We were told nail pops would be handled by the developer at the 1 year mark. Thanks for pointing out that the 1 year mark is the end of the warranty period. I would advise others to make sure they document and claim for nail pops before the year is up. I accidentally got myself elected to Strata President, so I'll see if I can't make sure that all the owners get the right info before our year is up. I'm still suing the guys who built the leaky condo I sold last year. I was sure hoping new construction in BC was going to be free of the systemic problems it had. I'm angry to see that there may still be problems.