- Report: #1320564
Complaint Review: Alder Home Security - Internet
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Author Not Confirmed
Why?
Alder Home Security
Internet, USA
Web:
alder.com
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Business Rating:
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Alder Home Security Alder's loop-hole exposed Utah Internet
Just got off the phone with this Alder trying to cancel my service after 5 years! I was originally under contract for 3 years. Unaware that in my contract somewhere it states that if I don't call 30 days before the end of my contract date and have them send a letter to me and me sign it and return it. I would be automatically given another 12 month contract. Not knowing this when I called on Aug 3, only to be told that my contract was up in June finishing my 5th year mind you. Because I didn't call (which I knew nothing about and so shady on there end) I was told I was under contract for another year. I was only told during the original contact, that it was 3 years and nothing about a re-up loop hole by the company. So be careful with this company and I will give this company as much bad publicity as I can, through social media and word of mouth. I may be stuck paying them for another 10 months but rest assure Alder the amount of bad press I am going to generate because of it, I will get my 500 dollars worth for the next 10 months.
So check your contracts cause you are only given a small window to be able to cancel with them. They do not work with you nor do they care. They have a D+ rating by better business bureau and not accredited and I can see one of the reason why. Any company that rely on loop holes to keep your business, is business you can't trust and I will never use this company again. When I told them to make a note and cancel my service now for May, i was told they couldn't do that, I had to call in May, ha. I will not forget Alder, cause I will spreading bad publicity every day until May. Since you feel the need to do me wrong and not be clear on your contracts and bind me to something that I don't remember or think I was told or shown. Good luck to your company, I see word is spreading fast about your company. I am not the only one. Sincerely another ticked off costumer of yours, Shawn
