- Report: #1474923
Complaint Review: alder home security - orem Utah
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Author Confirmed
Why?
alder home security
450 N 1500 W orem, 84057 Utah, United States
Phone:
866-278-8280
Web:
www.alder.com
Categories:
Business Rating:
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alder home security Total ripoff and horrible customer service orem Utah
I was originally an AP customer; however Alder bought them out and so this review reflects the experience I have had with Alder. One. Customer service is sales driven only and not there to HELP a customer. My fire alarm/freeze alarm went bad, a week before I was heading out of town for the holidays. I tried calling and no calls were returned, I also tried contacting on their website.
I never heard back nor was there any follow up. So lifetime warranty of equipment and 24/7 service help was a LIE. once my contract was up my phone has been non stop calls about new deals and rates all I have to do is sign into another contract! I even explained my past experience and this was met with no apologies or even a token credit!
Another thing that surprised me is that when Alder took over I was not notified; only caught the change on my bill! upon calling it was explained and I asked for new placards and stickers for my house, rep said they would send out right away! I am currently trying to cancel my service and I still have not been able to successfully do that simple task!
I have called and left emails; now I start to leave stunning reviews online! Needless to say I still have AP placards and stickers on my house. morale of story do NOT do business with this company
