- Report: #232994
Complaint Review: ALL OUT DVD VIDEO PLUS ARBCO Pictures - Carlsbad California
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ALL OUT DVD VIDEO PLUS ARBCO Pictures
6965 El Camino Real Suite 105 Carlsbad, 92009 California, U.S.A.
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ALL OUT DVD VIDEO PLUS, ARBCO, Pictures received majorly defective dvd. company refused to respond to email complaints Ripoff Carlsbad California
I ordered an old hard-to-find TV movie as a gift for a friend.
It arrived in unacceptable condition. The picture was blurry, the sound track warped, there were breaks in the film, black streaks across the screen and the movie kept jamming.
Despite this company's statement at their website "We will be glad to replace any dvd that is defective" I did not even get the courtesy of a reply to several email complaints form me, let alone rpelacement of the defective item.
I was angry and embarrassed at the condition of the dvd as this item had been purchased as a gift for a friend who had been trying unsuccessfully to get hold of it for years. She was disappointed and I was very upset.
April
Phoenixiville, Pennsylvania
U.S.A.
It arrived in unacceptable condition. The picture was blurry, the sound track warped, there were breaks in the film, black streaks across the screen and the movie kept jamming.
Despite this company's statement at their website "We will be glad to replace any dvd that is defective" I did not even get the courtesy of a reply to several email complaints form me, let alone rpelacement of the defective item.
I was angry and embarrassed at the condition of the dvd as this item had been purchased as a gift for a friend who had been trying unsuccessfully to get hold of it for years. She was disappointed and I was very upset.
April
Phoenixiville, Pennsylvania
U.S.A.
2 Updates & Rebuttals
none
Louisiana,U.S.A.
INVALID EMAIL
#2REBUTTAL Owner of company
Thu, October 25, 2007
This person had an invalid email address and never received our response. rbco always replaces defective merchandise. Thank you
Anonymous
Anonymous,Louisiana,
U.S.A.
FALSE ALLEGATIONS
#3UPDATE Employee
Mon, February 12, 2007
Hi, 3 different companies 1st of all. If you ever have any problems at all with any disc, which is perfectly legal to buy, contact customer support. Video Plus Nevada
