Complaint Review: All Pro Automotive - Jacksonville Florida

I just read Pete's response to my report and find it quite the stretch. First let me address the false statements made. I was not contacted by any management during this ordeal. They refused to speak with me. They acted like cowards. My "north an Personality" was simply outrage. I never replaced the power steering pump to date. All Pro's mechanic was full of crap. The steering box did leak out the fluid and it did it 1 block from the shop. That would not have burned out the power steering pump. I was sold a bad pump and have been dealing with it ever since. I did replace the steering box as his mechanic was correct that it was SEEPING. The power steering pump that was placed on my Tahoe was a defective part to start with. I am not a mechanic and do not pretend to be one. I would not tell a mechanic to replace anything on a car. I would, however; ask him to focus his attention on a specific area of (possible origin) of a noise. I do expect him to diagnose and correct the problem, not replace a perfectly good pump with a defective one and then blame something else for the problem. I would expect the owner to replace the defective part installed by their mechanic and send it back to the manufacturer. To ask them to understand it should not cost the customer for their mistake is not too much to ask for. What I do know is I was the victim not All Pro! It's easy for Pete to write a rebuttal and say how sorry he was. The fact remains he nor anyone else from All Pro contacted me to redress this complaint. I call this customer satisfaction because the shop where the work was done is now out of business. I guess there were more dissatisfied customers than Pete would like to admit. I am glad no one else will experience this shops shoddy work. I can't believe they blame me for misdiagnosing my own car. What a team...rich

I just read Pete's response to my report and find it quite the stretch. First let me address the false statements made. I was not contacted by any management during this ordeal. They refused to speak with me. They acted like cowards. My "north an Personality" was simply outrage. I never replaced the power steering pump to date. All Pro's mechanic was full of crap. The steering box did leak out the fluid and it did it 1 block from the shop. That would not have burned out the power steering pump. I was sold a bad pump and have been dealing with it ever since. I did replace the steering box as his mechanic was correct that it was SEEPING. The power steering pump that was placed on my Tahoe was a defective part to start with. I am not a mechanic and do not pretend to be one. I would not tell a mechanic to replace anything on a car. I would, however; ask him to focus his attention on a specific area of (possible origin) of a noise. I do expect him to diagnose and correct the problem, not replace a perfectly good pump with a defective one and then blame something else for the problem. I would expect the owner to replace the defective part installed by their mechanic and send it back to the manufacturer. To ask them to understand it should not cost the customer for their mistake is not too much to ask for. What I do know is I was the victim not All Pro! It's easy for Pete to write a rebuttal and say how sorry he was. The fact remains he nor anyone else from All Pro contacted me to redress this complaint. I call this customer satisfaction because the shop where the work was done is now out of business. I guess there were more dissatisfied customers than Pete would like to admit. I am glad no one else will experience this shops shoddy work. I can't believe they blame me for misdiagnosing my own car. What a team...rich

I just read Pete's response to my report and find it quite the stretch. First let me address the false statements made. I was not contacted by any management during this ordeal. They refused to speak with me. They acted like cowards. My "north an Personality" was simply outrage. I never replaced the power steering pump to date. All Pro's mechanic was full of crap. The steering box did leak out the fluid and it did it 1 block from the shop. That would not have burned out the power steering pump. I was sold a bad pump and have been dealing with it ever since. I did replace the steering box as his mechanic was correct that it was SEEPING. The power steering pump that was placed on my Tahoe was a defective part to start with. I am not a mechanic and do not pretend to be one. I would not tell a mechanic to replace anything on a car. I would, however; ask him to focus his attention on a specific area of (possible origin) of a noise. I do expect him to diagnose and correct the problem, not replace a perfectly good pump with a defective one and then blame something else for the problem. I would expect the owner to replace the defective part installed by their mechanic and send it back to the manufacturer. To ask them to understand it should not cost the customer for their mistake is not too much to ask for. What I do know is I was the victim not All Pro! It's easy for Pete to write a rebuttal and say how sorry he was. The fact remains he nor anyone else from All Pro contacted me to redress this complaint. I call this customer satisfaction because the shop where the work was done is now out of business. I guess there were more dissatisfied customers than Pete would like to admit. I am glad no one else will experience this shops shoddy work. I can't believe they blame me for misdiagnosing my own car. What a team...rich

I just read Pete's response to my report and find it quite the stretch. First let me address the false statements made. I was not contacted by any management during this ordeal. They refused to speak with me. They acted like cowards. My "north an Personality" was simply outrage. I never replaced the power steering pump to date. All Pro's mechanic was full of crap. The steering box did leak out the fluid and it did it 1 block from the shop. That would not have burned out the power steering pump. I was sold a bad pump and have been dealing with it ever since. I did replace the steering box as his mechanic was correct that it was SEEPING. The power steering pump that was placed on my Tahoe was a defective part to start with. I am not a mechanic and do not pretend to be one. I would not tell a mechanic to replace anything on a car. I would, however; ask him to focus his attention on a specific area of (possible origin) of a noise. I do expect him to diagnose and correct the problem, not replace a perfectly good pump with a defective one and then blame something else for the problem. I would expect the owner to replace the defective part installed by their mechanic and send it back to the manufacturer. To ask them to understand it should not cost the customer for their mistake is not too much to ask for. What I do know is I was the victim not All Pro! It's easy for Pete to write a rebuttal and say how sorry he was. The fact remains he nor anyone else from All Pro contacted me to redress this complaint. I call this customer satisfaction because the shop where the work was done is now out of business. I guess there were more dissatisfied customers than Pete would like to admit. I am glad no one else will experience this shops shoddy work. I can't believe they blame me for misdiagnosing my own car. What a team...rich

I suppose there are three sides to every story...ours, theirs, and the actual facts. We sincerely regret this occurence; no business likes to be associated with the phrase "rip off". But things do not happen in a vacuum; look hard enough and you can find that often there are other factors at work. Our records indicate the first problem mentioned by Mr. Madsen leaves out that he self-diagnosed his problem to avoid our charges for diagnosis. So he instructed us to replace a power steering pump he thought was responsible for a noise; it turned out to be something else and he incurrend unnecessary expense as a result. This was in January. In May he returns with a power steering leak and assumes it is the power steering pump. In order to determine this, our technician spends about an hour cleaning off all the power steering fluid blown all over the engine compartment, etc. and finds the steering gear box has a leak and has leaked all the fluid out. Unfortunately, this also caused the power steering pump to go bad since it has been run out of fluid. This is where All Pro is guilty of a rip off. But not of Mr. Madsen. We conspired against the supplier of the power steering pump and agreed to return the pump to the manufacturer "under warranty" simultaneously with replacing the leaking gearbox, even though it was not the fault of the pump it went bad, but the fact it was run low on fluid. Mr. Madsen either did not believe this, or expected everything for free, or something, but he refused the offer. Consequently, we billed him for the technicians time to clean and diagnose the problem...because it was not the fault of the part we replaced. Just as in the January repair; Mr Madsen balked at paying anything for diagnosis. It got very heated including threats of physical violence. Later in the evening we found a brick thrown through our window with comments written on it similar to remarks made by Mr. Madsen before he finally left. I have watched the tapes of this incident; our employee did not make any physical threats...he just had surgery that has incapacitated his right arm. Mr. Madsen has all kinds of quasi-law enforcement weaponry in it and has an agressive "northern personality". We absolutely hate loosing a customer in this fashion. On the other hand, customer service does not mean being a doormat, bowing to intimidation, nor doing something for nothing. To do over again, I would prefer my manager have just let the car go without charge but I suspect it became a "matter of principle" to both parties rather quickly. Like I said, there are usually three sides. On the other hand, if our tech was correct, Mr. Madsen still needs a gearbox and anybody else will also charge for the pump which we would "warranty" in the interest of goodwill. Seems we both bit our noses off to spite our face and no one wins. Stupid? Bad Business? Human nature? For our part I apologize.

I sent my daughter to pick up her Tahoe like I wrote yesterday. Mike refused to let her have it. It was registered to her and she tried to pay with her own credit card, he told her no. He wanted cash!. He went on to say I broke his store window last night and the police had a warrant out for my arrest for threating to SHOOT him and his mechanic!!! ALL LIES! My daughter and her boyfriend told them that was not my nature, and what he was saying was slander. My wife was shocked since she was present with me at the time of his tirade yesterday. (She was scared to death of the way he was acting toward her prior to my arrival. She thought he was trying to provoke an incident with her). I told my daughter to call the police and ask them to get her car out for her. The police came and told her even though they understood they could not make All Pro release the car unless she paid cash. Two hours later she brought cash to pick up the car and the power steering was never filled up. They charged $78.00 dollars to tell her it wasn't warranty and 17 dollars shop supplies plus tax which totaled 110.17 and didn't put any fluid in. The owner was present, so I asked her to put him on the phone with me and I would explain what has transpired to date. He refused to talk to me. This company is a sham run by crooks who will be dealt with through legal options. Please keep in mind I wrote this company up last night and made a few typos in it including the web address www.allproautorepair.com I will update with the legal options Monday. Please if you want to get a class action against these crooks, contact me.

I just updated you with the wrong we site address. I was given an incorrect one. The correct one is www.allprorepair.com thank you,

www.allproautomotive.com this is their email address