Complaint Review: AllHud - Nationwide

REVIEW UPDATE: May 16, 2018: Heavy Hammer remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Heavy Hammer is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Heavy Hammer has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Heavy Hammer has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Heavy Hammer remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to HeavyHammer for its full commitment to quality customer service.

Ripoff Report's discussions with HeavyHammer have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. HeavyHammer listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Heavy Hammer New Media Solutions Founder, Michael Urbanski, has let us know in no uncertain terms that his personal philosophy is to put the users needs first and design products and services that benefit the client as well as the user. Only after it has been determined that it is the best thing for the user does Heavy Hammer implement a new platform or feature. The team continues to drill down to the very bottom of the scale of pro's and con's before designing a new function to ensure that is does not complicate or create unneeded steps to any process. This is for both users and clients and has been a driving force of the company since launch. Mr. Urbanski announced with passion that by putting the client and user experience first and creating value, everyone has their needs met.

An interesting thing that Ripoff Report learned in the course of discussions with the Heavy Hammer team is that they are dedicated like few other companies to innovation and helping people with limited technical skills to use the technical world and make it simple and beneficial for everyone. Mr.Urbanski admits that he himself is not a technical expert and therefore takes the approach that it has to be easy for him to use without instruction and if it is not, it is too complicated. Everything from onboarding through the entire experience has to be seamless or it doesn't pass the test and Heavy Hammer goes back to the drawing board until the process of getting the user what they want is as simple as it can possibly be. "If our clients are not successful, we cannot be successful and we understand that simple mantra very well" said Mr. Urbanski


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Michael Urbanski during an onsite inspection held by a third party verification company with no biases toward HeavyHammer.

Heavy Hammer is a new media solutions company that invented geographically based online advertising in 1999. Michael Urbanski explained that they exercise their technology using different websites including: USAHUD.com, Allhud.com, and Hudexchange.com. They do this in order to ensure that each website has an exclusive real estate agent, "each website has its own advertising campaign driving home buyers and sellers to that website, and creating business for that individual real estate agent in that area." Heavy Hammer doesn't put more than one real estate agent or loan officer per geographic area so the agents can maintain their exclusivity.



Leads for Heavy Hammer are generated generally through some organic search, but mainly through cost for click advertising. They also have the number 1 rated app for foreclosures in the Apple istore, "we generate a lot of traffic via our apps." Mr. Urbanski explained that their business development department will reach out to real estate agents who are interested in creating more business, "if the real estate agent is open to the business, then we transfer that call to the sales person. The sales person actually does a live demo online, and presents them with the product."



CUSTOMER CARE & COMPLAINT RESOLUTION FROM HEAVYHAMMER

During the onsite interview, Mr. Urbanski was as asked described a situation where a client was not satisfied with the level of service they received. Mr. Urbanski described the most recent complaint in which a client stated that a lead he received wasn't correct. Heavy Hammer took action to find the lead in question, and Mr. Urbanski personally reached out to the lead to verify his information. The information for the lead was correct, but the lead was wanted to purchase a home for his Aunt. This was something the client was not anticipating. Heavy Hammer wants their clients to be successful in converting leads to deals. They take it upon themselves to provide training and scripts for their clients, as well as calling leads for quality assurance. If a lead dose prove to be incorrect, Heavy Hammer will reimburse the client was a new lead.

When asked to comment on complaints posted on Ripoff Report's website Mr. Urbanski explained that the complaint was made by an individual who never signed up for their services. This individual was confused when she found out that USAHUD.com, Allhud.com, and Hudexchange.com were under the umbrella of Heavy Hammer, "she was solicited to be a client of ours, and believed that we were running a shell game." Heavy Hammer reached our in order to clarify the nature of their businesses, but the individual was unresponsive. In order to assure future potential clients Heavy Hammer is a part of both the Maryland Business Association, and the Better Business Bureau.

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Urbanski expressed that Heavy Hammer has, "beefed up the client services department."



HEAVYHAMMER – COMPANY FOCUS

The focus of the company is to improve results based advertising of every company and user that takes advantage of Heavy Hammer technologies. This is accomplished by creating cross platform ad solutions with particular attention to improving search results, satellite navigation, social networking, lead generation, video and mobile advertising.

Geo-targeting does not have to be local; national advertising campaigns that use geo-targeting ads can experience a greater ROI by focusing on the areas that want their products when and where they are most useful



STATEMENT FROM THE FOUNDER, MICHAEL URBANSKI

"We are proud to have been and continue to be at the forefront of new technologies. We do not shy away from the fact that at times we are going to introduce new technology. We embrace it and put it on the market for the world to see. We realize that many times new is scary so we try our best to simplify as much as possible the technology so that more people are able to absorb it more quickly. People in the 90's accused us of being crazy to launch geo-targeted online advertising and we took those criticisms and remained true to our belief that online advertising was too expensive for the average business. Today geo-targeting is standard on many sites and it continues to become more granular. Please take the time to visit our site www.HeavyHammer.com to see what we have done, are doing now, and are planning to do in the future?"

HeavyHammer's technical staff expressed that they are as confident and knowledgeable as any team online today. They don't posses an unlimited budget or resources but this only makes them strive to accomplish more with less. This cost savings of R and D is then passed on to the end users and allows business to use our systems and operations less expensively. The Client Services Department provides another layer of support that can handle most concerns but when the need for additional tech support arises, the tech team is there as the need dictates. HeavyHammer takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Heavy Hammer New Media Solutions provides an environment that prides itself on allowing each member of each team to be as creative as they can be. Creativity is what makes things happen. When the tech team takes on a new project or initiative Mr. Urbanski gives them as much freedom as possible to allow their own experiences and knowledge to create the best solution. The same is true with each division in the company and is of the goals of the company since inception in 1999. " Ripoff Report was pleased to learn that HeavyHammer's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM HEAVYHAMMER

" HeavyHammer recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, HeavyHammer has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.”

In summary, after our review, which included discussions with Michael Urbanski, Ripoff Report is convinced that HeavyHammer is committed to quality delivery of services resulting in total client satisfaction.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that HeavyHammer meets Ripoff Report Verified’s standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future..

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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