Fred Utter
Shoreline,#2Author of original report
Fri, September 07, 2012
I have responded to Allianz as follows:
Hi, Fred
Jackie from the Help Team here. Were sorry to hear that your tour of Iceland was interrupted by an Arctic
storm. Can you please send your information one more time, including your policy number and all specified documentation, to [email protected]? Someone from our customer service team will be in touch with you to further discuss soon.
Regards,
Jackie, Help Team
In response to the message above, I am attaching my full policy plus claim forms and receipts. Please note that the policy was purchased through my travel agency to cover such trip interruptions as I experienced for
a prepaid and self-conducted tour. The fact that I was never contacted by telephone or email for possible
clarifications prior to receiving the letter of claim denial leads me to believe that Allianz is guided by profit to the detriment of customer service. Your renewed interest encourages me that I may be wrong.
Sincerely,
FRED UTTER
206 685-8196 (work)
206 364-5058 (home)
Access America Help Team
USA#3UPDATE Employee
Fri, September 07, 2012
Hi, Fred
Jackie from the Help Team here. Were sorry to hear that your tour of Iceland was interrupted by an Arctic storm. Can you please send your information one more time, including your policy number and all specified documentation, to [email protected]? Someone from our customer service team will be in touch with you to further discuss soon.
Regards,
Jackie, Help Team