- Report: #1119376
Complaint Review: Amazon Relocation - brooklyn New York
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Author Not Confirmed
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Amazon Relocation
5726 1st Ave Brooklyn brooklyn, 11220 New York, USA
Phone:
888.668.3540
Web:
http://amazonrelocation.com/
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Business Rating:
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Amazon Relocation Moving Company Charged me more than the Agreed COST brooklyn New York
When shopping for moving services I came across Amazon Relocation and talked to its Estimate department (Mr. Jacob) and he said that he can provide me the cost for moving my household stuff from CT to CA. He asked me itemized list of all furniture that we wanted to be moved. Based on the number of items he provided me a binding cost agreement of $ 1697 (Nov 25). Another few companies provided me $ 2000 for every $ 2000 pound weight of cargo. (my apt furniture is very minimal compared to a typical 2 bedroom household). Since Amazon cost was low I agreed to take their services and they agreed to pick up my stuff on a weekend. 3 days before the pickup they call me and tell me that their weekend is busy and they will pick up on Monday (a working day and since I am contract work I had to forgo one days of salary to accomadate them). So on the day of pickup they give me 8.00 AM pickup time and they show up at 2.00 PM. Once they load all my stuff the moving guys tell me since my stuff has taken more space in their truck, it will cost me $ 6000 for moving my stuff, at that moment i dont know what to do, and when i complained that since they agreed on itemized cost they said they can work with me from $ 6000. When i said i dont want their services since what they agreed was something else and now they are changing their word, the guy says he can work with me from $ 6000 to $ 4000 even then i was angry and wanted them to either unload my stuff or they can thow my stuff in any garbage, and they made me talk to Jacob and this guy completely disagrees to what we had earlier agreed to and now he says he never said my cost will be based on itemized it was based on cft. Now after feeling i got cheated i said i dont want their services and they said to unload stuff and since they spent 3 hours to load my stuff and unload i will have to pay labor costs for those 5 hours starting from they driving from NJ to CT to pick up my stuff until unloading my stuff which they said it will cost me $ 900. When they said i have to pay this cost i didnt know what to do. i was stuck with them and they started bargaining from $ 6000 to $ 4000 to $ 3000 and finally agreed to $ 2750 and since they any how chargnig me more I wanted them to pick up my additional queen mattress which i wanted to throw away. This company completely cheated me by first low balling total cost and once loaded they kind of blackmailed me to either pay $ 900 for time spent in loading my goods to unloading them back. I was in a situation of blackmail by them either pay this or that but we will certainly charge you no matter what. Another interesting this is since my cost was based on itemized things, when i wanted to add few more thigns like additinonal mattress, etc., Mr Jacob told me that he will have to charge me additional $ 300 for just mattress and then i said dont bother we will not add that mattress. So his agreement with me was always based on itemized cost, it was never based on either weight or space. This company completely cheated me and made me pay more than the agreement was.
