- Report: #1235206
Complaint Review: American Dream Home Improvement - Downers Grove, IL
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American Dream Home Improvement
3040 S. Finley Road, Suite 200 Downers Grove, IL, 60102 USA
Phone:
630.353.1900
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American Dream Home Improvement, ADHI Unpaid damage to property, poor workmanship, poor scheduling Downers Grove Illinois
American Dream Home @@***??? I will never do business with or recommend them to build a doghouse. They are totally untrustworthy.
1) In November of 2014, their sales rep. inspected my roof and helped get the insurance approval for replacing the hail damaged roof, my stipulation was that it be done in the spring, rather than the damp snowy weather. There was an area missing a shingle or two and the were supposed to put temporary protection on the area. IT DID NOT HAPPEN.
2) They showed up in mid-February, just after a snowfall and wanted to work, no one on the crew understood English and spoke very little English. I called American Dream and the assured me that it was an experienced, well trained crew and would do the work correctly. The shingles were in my driveway covered in snow and ice. They returned 2 day later with the temperature in the 40's and began work telling my my objections were unreasonable (per the shingle manufacturer, cold weather installs are okay providing the shingles be keep in warm location for normalization before installation).
3) There was money in the claim to replace a portion of the gutters, the crew removed all of the gutters around the house; when asked why, the crew supervisor could not understand or explain. ADHI told me that it was done so the the gutter crew could come out to put up the gutters (arrived two weeks later; oh and by the way, when I called regarding the long wait for gutters, the sales rep. forgot to put them on order). There was a heavy rainfall starting about 11 PM on March 7th and continuing until late March 8th. The patio that was just build in late Sept., had all of the sand washed out of the joints on the stoop and it began to sink where the heavy rain came cascading off of the roof. They would only pay $200 for the damage. The extra work I had the contractor do to build the stoop cost $1,500.
The insurance covered the removal and re-installation of the satellite dish on the roof. I had to call the dish company to put the dish back on the roof; when the dish tech arrived the dish was nowhere to be found. After searching everywhere, the tech found the dish in the trash trailer left be the roofing crew, it was broken. They never notified me of the problem.
4) It took 3 return trips to fix the problems I and the Village Inspector found with the roof flashing that looked horrible.
5) On June 6th, during a heavy rain, the over-hung roof for the garage began to leak. This area had a previous leak in another spot two years ago and was repaired by another contractor and it never leaked again, now the leak is in a different area to the overhang. I called ADHI to have someone come out and was told to take pictures; so, to my misfortune I did and fell from the ladder onto the concrete floor. I am 70 years old with sever neuropathy, fortunately, nothing was broken, just bruised and hurting.
6) On June 4th, I gave the final payment to ADHI. Today June 12th, I received a bill for the gutters that their experienced, well trained crew took down in February.
