- Report: #1182134
Complaint Review: american dream home improvement - Downers Grove Illinois
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american dream home improvement
3040 S. Finley Rd Downers Grove, Illinois, USA
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american dream home improvement Poor craftsmanship, poor communication, and an invoice almost $10,000 higher than agreed upon Brookfield Wisconsin
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My journey with ADHI started with pleasant, prompt quotes & responses. Once we agreed on a price it fell apart. When we had questions our calls & emails were ignored. We were told work would start Aug. 19 but didn't actually start until Sept. 9.
When roof was complete they damaged 7 of our 10 month old windows, part of our new deck and was a mess. When the siding crew came to complete the job they did things the quick easy way rather than the proper way. For example, replacing the window wraps damaged by roofers they did not remove the old but rather covered them and in doing so cut them too short resulting in us having to recaulk to seal properly.
When we finally were ready to be done with this miserable experience we got an invoice for almost $10,000 MORE than we agreed on. When contacting them about this we went back to the ditch & dodge game. I emailed/called 3 people to voice my concern and finally a week later from my first call got a reply from yet a fourth person only to still not have answers. When I DO get a hold of someone they talk over me because they don't want to hear the disappointing saga of their company and belittle me with rude comments.
I cannot wait until this is over! Will not recommend this company to anyone! Next step will be a complaint to BBB. As of right now, the only way I will be satisfied is a final invoice lower than agreed due to the upset & STRESS this caused my home. I can't even enjoy the work done because I'm so worried & upset about what deceitful step they will take next.
1 Updates & Rebuttals
laurieannpan
Elkhorn,Wisconsin,
in the process of rectifying the problem of price/invoice
#2Author of original report
Fri, October 10, 2014
As of this evening they did reply stating they'd honor their quote.
I'll take that!! We can fix & live with the rest!!
Thankful for the CSR Heather that resolved the situation.
