- Report: #1340185
Complaint Review: American Financing - Nationwide
-
Author Confirmed
Why?
American Financing
Nationwide, USA
Phone:
303-695-7046
Web:
www.americanfinancing.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
American Financing Michelle Awmillerisaiah guerrrero Horrible customer service & they refuse to send back my tax info as they said they would Nationwide
Well for some crazy reason I was first approved & then later denied a loan to refinance. Even though I have had the same job for 20 years (same as when I first financed the house) & my credit score is much higher, my debt is much lower & I have a 2nd job that more than doubled my income.... Put that all aside
I had to keep calling them to find out my status & they advertise 10 min. to approve & 10 days to close. I started the process in late June or early July 2016. When I wouldn't hear from anyone, I would email & get no reply, I'd call & sometimes get voicemail or get through but was told you still need copy of this & that. I would immediately scan my documents & email them with the info. I finally get through to someone who claims they aren't able to read them (PDF file) & that I need to mail a hard copy. I let them know that it is several pages & that I will need them back when done, she agrees & sends me out a prepaid envelope. The envelope arrives & I send them all my tax info, & then again I hear nothing. I finally get through & complain to what I hear is a manager & I'm told I should be getting documents in the mail soon. I did it was a decline letter (probably from my complaining) & I have numerous calls & emails & they will not return my tax info for me to get a loan elsewhere. I can get copies of some of the paperwork from my tax guy but they also have all my other forms 1040, 1099 etc...
This is ridiculous I just want my property back as they told me they would...!
1 Updates & Rebuttals
Update
#2Author of original report
Tue, November 29, 2016
Update.. I got a package in that are copies of most of my stuff, unfortunately not the 50+ pages per year that I sent from my accountant. However I feel at least now they made an effort, just hope they discipline the ones that left me hanging that whole time. I'd like to thank the guy that did try and returned the stuff he did have on file but I didn't get his name.
