- Report: #1385931
Complaint Review: American Gun Association - Austin Texas
-
Author Confirmed
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American Gun Association
5812 Trade Center Drive Suite #300 Austin, 78744 Texas, USA
Phone:
512-782-4624
Web:
http://gunassociation.org/
Categories:
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American Gun Association Merchandise ripoff PLUS fraudulent charges Austin Texas
On 5/25/17 I ordered a T-Shirt (Order # 278632067) on May 21st, followed by another T-Shirt (Order # 278868800) June 1st 2017. I finally received one T-shirt around 7-10 days ago, but have not received the second one.
Then, today, a charge for $19.95 appeared on my bank account. I have no idea what this is supposed to be for, nor did I in any way authorize it!!
I have included the email chain for my dealings with this company below. (I deleted my email address where shown)
>>>
From: Gun Carrier <[email protected]>
To: Ron
Sent: Saturday, July 8, 2017 11:50 PM
Subject: Re: [Alert] This Tool Puts Leatherman To SHAME
Hi Ron,
Thank you for your email!
Apologies for this mishap, I know this can be frustrating on your part. For a quick resolution, you have an option to either reship or refund for the order of "In Guns we Trust" shirt placed last 5/21/2017.
If you opt to reship, please verify your shipping address since there might be changes when the order was originally placed and we will send this out ASAP.
Thank you and have a nice day!
--
Fritz
CSR 2
512-782-4624
{#HS:379927364-789899#} Thank you for your email!
Apologies for this mishap, I know this can be frustrating on your part. For a quick resolution, you have an option to either reship or refund for the order of "In Guns we Trust" shirt placed last 5/21/2017.
If you opt to reship, please verify your shipping address since there might be changes when the order was originally placed and we will send this out ASAP.
Thank you and have a nice day!
--
Fritz
CSR 2
512-782-4624
On Sun, Jul 9, 2017 at 3:01 AM UTC, Ron wrote: I did receive one of the "Come & Take It (XXL)" shirts last week. Do you know when the second one will be coming out?
Thanks!
Ron
On Sun, Jun 25, 2017 at 11:13 PM UTC, Gun Carrier <[email protected]> wrote: Hi Ron,
Thank you for contacting Support!
We have added your USPS Tracking Number below for your order #278868800 for the Come And Take It - Men's XXL.
Tracking number: 93612699035020115978xx
Estimated Delivery: Jun 26, 2017
I have submitted a reshipment for the 2nd Come And Take It - Men's XXL, Our reships take priority and your reshipment should arrive to you within the next 7-10 business days.
Please let us know if you have any further questions. Thank you and have a great day!
--
Elaine
512-782-4624
On Sat, Jun 24, 2017 at 5:59 PM UTC, Ron wrote: Still waiting for these shirts! I would now prefer TWO of the Order# 278868800 and cancel the other one...
Please advise...
Thanks!
On Thu, Jun 15, 2017 at 5:33 AM UTC, Gun Carrier <[email protected]> wrote: Hi Ron,
Thank you for your email!
We would like to thank you for your patience in waiting for the items. As of now, we do not have a specific time frame on when these shirts will be available for delivery.
Please let us know your choice. Have a great day!
--
Melissa
512-782-4624
On Thu, Jun 15, 2017 at 5:00 AM UTC, Ron wrote: Do you have any idea on the timeline here? If it would help, I would be willing to take 2 of the Order#278868800 (Come and Take It) shirts in XXL. If it will be over 2 more weeks, please cancel & refund the money...
Thanks!
Ron
Hi Ron,
Thank you for contacting Support! Please be informed that the tracking information provided is to let you know that a label has been created for your shirt orders (Order# 278632067 and Order# 278868800). But as there are no movements since 5/25/17 and 6/6/17 respectively, it means that the orders are still in process. We are having an issue at this time and we are now cooperating with the warehouse to resolve it as soon as possible.
As we don't want to keep you waiting, we will give you an option to have it canceled and refunded. Then after that, we will let you know once the issue has been resolved so that you can reorder this product.
--
Alexander
CSR
512-782-4624
{#HS:379927364-789899#} Thank you for contacting Support! Please be informed that the tracking information provided is to let you know that a label has been created for your shirt orders (Order# 278632067 and Order# 278868800). But as there are no movements since 5/25/17 and 6/6/17 respectively, it means that the orders are still in process. We are having an issue at this time and we are now cooperating with the warehouse to resolve it as soon as possible.
As we don't want to keep you waiting, we will give you an option to have it canceled and refunded. Then after that, we will let you know once the issue has been resolved so that you can reorder this product.
--
Alexander
CSR
512-782-4624
On Mon, Jun 12, 2017 at 4:50 PM UTC, Ron wrote:
I have ordered TWO T-shirts weeks ago, and have received no updates on shipping...
So far, this "organization" is nothing but a sales scam...!!!
1 Updates & Rebuttals
Brittany T
Texas,USA
Hello Ron
#2UPDATE Employee
Tue, August 01, 2017
Hello,
I am very sorry that you have had this negative experience with our company. I would like to assist you with this issue to hopefully provide you with a better experience. Please send an email to [email protected] using the subject line ATTN: Brittany so that I can receive the email and get this situation resolved for you. At that time please be sure to let me know if there is anything more I can do for you to help improve your experience with our company. I look forward to speaking with you and have a great day!
