- Report: #360225
Complaint Review: American Leisure - EZ Saver - Landham Maryland
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Author Confirmed
Why?
American Leisure - EZ Saver
4501 Forbes Blvd. Landham, 20706 Maryland, U.S.A.
Phone:
800-262-6199
Web:
N/A
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Business Rating:
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American Leisure - EZ Saver TOOK 14.95 MONTHLY FROM MY ACCOUNT-UNAUTHORIZED TO DO SO! Landham Maryland *EDitor's Suggestions on how to get your money back into your bank account!
I have been charged $14.95 twice a month for months. I really have no idea why it took so long for me to catch these charges but when I did discover them, I phoned this company immediately. They said they would credit me back for two months of charges.
I asked to speak with a supervisor explaining I did not authorize these charges ever. They tried to say I ordered something and agreed to these charges. I asked them for something in writing or recording to prove I did this. I never agree to anything other than what I might be purchasing.
I do not have time nor do I ever accept anything on a trial basis. Never received any services or notification I even had this service which is bogas.
The supervisor said they received my debit card information from a company called "CornerStone Marketing". Never heard of these people either and furthermore what gives them the right to sell or give my debit card to another company?????
Yesterday I received a call from someone associated with Encore Marketing (also known as Amer. Leisure/EZ Saver) asking me if I would negotiate with them for a settlement of the charges. I told them I DID NOT AUTHORIZE THEM TO WITHDRAW MONEY FROM MY ACCOUNT in the first place!! They agreed at that time to credit me back for 7 months of charges. I told them I wanted ALL of my money back.
She said they would speak with their attorney's and contact me today.
I will update Ripoff Reports on the outcome of this conversation if they do indeed phone me. This company is so fraudulent---this is theft as far as I am concerned!!!
Vicki
Oro Valley, Arizona
U.S.A.
b>EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
I asked to speak with a supervisor explaining I did not authorize these charges ever. They tried to say I ordered something and agreed to these charges. I asked them for something in writing or recording to prove I did this. I never agree to anything other than what I might be purchasing.
I do not have time nor do I ever accept anything on a trial basis. Never received any services or notification I even had this service which is bogas.
The supervisor said they received my debit card information from a company called "CornerStone Marketing". Never heard of these people either and furthermore what gives them the right to sell or give my debit card to another company?????
Yesterday I received a call from someone associated with Encore Marketing (also known as Amer. Leisure/EZ Saver) asking me if I would negotiate with them for a settlement of the charges. I told them I DID NOT AUTHORIZE THEM TO WITHDRAW MONEY FROM MY ACCOUNT in the first place!! They agreed at that time to credit me back for 7 months of charges. I told them I wanted ALL of my money back.
She said they would speak with their attorney's and contact me today.
I will update Ripoff Reports on the outcome of this conversation if they do indeed phone me. This company is so fraudulent---this is theft as far as I am concerned!!!
Vicki
Oro Valley, Arizona
U.S.A.
b>EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
