- Report: #134467
Complaint Review: AOL - Internet Internet
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AOL
aol.com Internet, Internet, U.S.A.
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AOL decieving Internet *EDitor's Suggestions on how to get your money back into your bank account!
Here is my on going attempt at trying to get my credit back from AOL...I was lied to, tricked, and shuffled around....the email below says it all...at the very most....Marc should've changed my billing to the $17.95 he had promised at the time if the computer checkup worked....it didn't I emailed him and asked that the cancel stay as it is...I have been billed every month for $28.95....I have tried to get it credited...they would credit my account after my second attempt at cancelling. if I agreed to stay for three more months...LOLOL..they can credit if I stay, but can't even though they said they were going to two months earlier.
what in the heck kind of company are they...they don't deserve to have the wonderful word "America" in the name..... Please read on........
I am also writing for your help. After trying to cancel Aol for a second time and trying to explain to the other people that I had called to cancel, that you said to try the keyword: computer checkup. You also had said you were crediting my account and lowering the rate to $17.95 if the compter checkup worked. You gave me your email address and after I tried the steps you gave me I sent you an email letting you know it didn't work, and to please cancel as originally requested. I thanked you for your help.
You never cancelled, credited or reduced any rate. You only put in the message box that you "saved" a cancel. I hope you can help me now. I cannot afford the charges on my bill that should not be there in the first place. I feel very tricked by this situation and would like to hear a response back form you. I saved all my notes. I only wish I had had them when I was asking the other gentleman to credit and cancel the way you had said you were going to do, I have them now. I found them...I do hope to hear back from you. I will also be forwarding this to my work email so I can contact others as well. We spoke on November 2, 2004....you were so nice and pleasant on the phone.
Please be honest and fix this situation....is your "save" more important than doing the right thing like was stated? Is your "save" more important than taking over $ dollars from a single mother who works for a living just like you?
Thank you for your honesty and help.
Karla
Altoona, Wisconsin
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
what in the heck kind of company are they...they don't deserve to have the wonderful word "America" in the name..... Please read on........
I am also writing for your help. After trying to cancel Aol for a second time and trying to explain to the other people that I had called to cancel, that you said to try the keyword: computer checkup. You also had said you were crediting my account and lowering the rate to $17.95 if the compter checkup worked. You gave me your email address and after I tried the steps you gave me I sent you an email letting you know it didn't work, and to please cancel as originally requested. I thanked you for your help.
You never cancelled, credited or reduced any rate. You only put in the message box that you "saved" a cancel. I hope you can help me now. I cannot afford the charges on my bill that should not be there in the first place. I feel very tricked by this situation and would like to hear a response back form you. I saved all my notes. I only wish I had had them when I was asking the other gentleman to credit and cancel the way you had said you were going to do, I have them now. I found them...I do hope to hear back from you. I will also be forwarding this to my work email so I can contact others as well. We spoke on November 2, 2004....you were so nice and pleasant on the phone.
Please be honest and fix this situation....is your "save" more important than doing the right thing like was stated? Is your "save" more important than taking over $ dollars from a single mother who works for a living just like you?
Thank you for your honesty and help.
Karla
Altoona, Wisconsin
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
