- Report: #39819
Complaint Review: AOL - Nationwide
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AOL
www.aol.com Nationwide, U.S.A.
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AOL rip-off Jacksonville Florida
I called AOL in June 2002 to cancel an account. I was asked for my CC number, I accidently gave the wrong number ( a number for a different account). They asked for the correct # which I provided. They offered to extend my service for free for 3 months. I agreed to this.
They then started billing my first card number for a different (new) account.
I tried to get this amt credited and because I never authorized another acct and they said I wanted to open another acct and refused the credit. I never used the new AOL acct.
I called their fraud department to notify them that someone had opened this acct either fraudulantly or in error. They said since I called in I had to pay for the 2 months service. I called in to CANCEL an account-not start a new one. They acknowledged the new acct had not been used, but still refuded a refund.
Do AOl reps get some sort of commission for openign/maintaing accts. I think this must be the basis for some of their problems. Either that or everyone that works there is just plain STUPID.
Lisa
Jacksonville, Florida
U.S.A.
They then started billing my first card number for a different (new) account.
I tried to get this amt credited and because I never authorized another acct and they said I wanted to open another acct and refused the credit. I never used the new AOL acct.
I called their fraud department to notify them that someone had opened this acct either fraudulantly or in error. They said since I called in I had to pay for the 2 months service. I called in to CANCEL an account-not start a new one. They acknowledged the new acct had not been used, but still refuded a refund.
Do AOl reps get some sort of commission for openign/maintaing accts. I think this must be the basis for some of their problems. Either that or everyone that works there is just plain STUPID.
Lisa
Jacksonville, Florida
U.S.A.
