- Report: #878052
Complaint Review: Apple Termite - Baldwin Park California
Reported By:
Mark -
Santa Ana, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Apple Termite
15859 Edna Pl Ste 207 Baldwin Park, 91706 California, United States of America
Phone:
562-942-8100
Web:
appletermite.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Apple Termite Won't pay money they owe Baldwin Park, California
I am at my wit's end with these people. I'll keep the story short.
They came out when we bought a house, did an inspection and mild treatment. Cost was fair, $350. When it turned out that we needed to go under the house for foundation work, we saw signs of the termites Apple said weren't there. So we called another exterminator and needed to pay someone else to treat the subterranean termites.
Apple refused to deal with us directly, or our agent, so we took it to the Better Business Bureau. Apple dealt with the better business bureau and acknowledged that a refund was fair, and told the BBB they would refund $300 of our payment. They posted this on the BBB site and we have their acknowledgement that they intended to pay us $300 as a
refund.
Since then they will not deal with us. I have called. The BBB told me to track my calls, and I'm now up to 67 calls over three weeks. The phone people tell me to email, the emailers responded once and not again, the "responsible people" are never there, never answer or return messages. I've wasted ten hours on this, at least. The people that work there should be ashamed of themselves.
If I could rate this zero stars, that would be too high of a rating.
They came out when we bought a house, did an inspection and mild treatment. Cost was fair, $350. When it turned out that we needed to go under the house for foundation work, we saw signs of the termites Apple said weren't there. So we called another exterminator and needed to pay someone else to treat the subterranean termites.
Apple refused to deal with us directly, or our agent, so we took it to the Better Business Bureau. Apple dealt with the better business bureau and acknowledged that a refund was fair, and told the BBB they would refund $300 of our payment. They posted this on the BBB site and we have their acknowledgement that they intended to pay us $300 as a
refund.
Since then they will not deal with us. I have called. The BBB told me to track my calls, and I'm now up to 67 calls over three weeks. The phone people tell me to email, the emailers responded once and not again, the "responsible people" are never there, never answer or return messages. I've wasted ten hours on this, at least. The people that work there should be ashamed of themselves.
If I could rate this zero stars, that would be too high of a rating.
2 Updates & Rebuttals
marc
California,United States of America
rippoff by Apple Termite
#2Consumer Suggestion
Fri, June 08, 2012
Contact the State www.pestboard.Ca.gov and file a complaint.
marc
California,United States of America
Apple Termite
#3Consumer Suggestion
Fri, June 08, 2012
Contacting the BBB is not going to do any good . File a complaint withe State. Www.pestboad.Ca.gov
