Complaint Review: Applied Media Technologies - Clearwater Florida

I am writing this report to warn everyone that is considering doing business with this company. DON'T DO IT!

Whether you are a business or an individual looking to buy music services &/or equipment, LOOK ELSEWHERE!

I know that a few of the reports seem harsh and as if they are by a disgruntled ex-employee but whatever you do, don't let that sway your decision into ignoring those reports.

I can advise you of this because I am the contact person and purchaser for a LARGE company in Michigan.

About 3 years ago I contacted AMTC and arranged for Sirius music to be installed in several of our locations.

We didn't have too many issues except when it came time for the subscriptions to renew each year.

AMTC absolutely WILL NOT send you an invoice, which for a large company like ours is not a good thing. Our company needs invoices for a "paper trail". How many large companies do you know of that don't have to get invoices for the Accounts Payable department??

The only way AMTC will do it is payment up front and our company will not pay up front for something that we can't even show an invoice for.

So, AMTC wants to do it by sending emails ahead of time to let you know you're subscription is up for renewal. This was always a big pain as people leave, people's emails change and so on. Also our internet security is always updating so emails will end up getting blocked and to make it worse, AMTC updated/changed their browser and our company individuals couldn't even log in to our AMTC account anymore.

Because of this we would end up missing our renewals and guess what? NO MUSIC.  The manager of that location with no music would have to call and use their personal credit card to get music started back up again, then get proof from AMTC that they paid in order to get reimbursed, all the while tying up their own money and/or credit.

So what happened to one of our managers was she was able to log in the first year to get the brand new subscription for her office started & paid for. She did a ONE TIME payment with her personal debit card to pay for her receiver ID subscription. That cost is $359.40.

Just this past December, after two years, all of a sudden she sees her checking account is short by $718.80!! Yes, her personal checking account!   AMTC had, without her authorization, charged her for two subscriptions/receivers that weren't even attached to her in any way. It wasn't her location, receiver or subscription. It paid for two completely different locations.

When she called, understandably upset, Tom Coppola at AMTC told her there was nothing he could do for her because her debit card was on file, those subscriptions were due to renew and they DO NOT GIVE REFUNDS. He told her that they sent emails out to "let us know" that those subscriptions were up for renewal but none of us have gotten those emails. She tried several times but to no avail. She explained that she NEVER authorized them to use her debit card...that when she had used it to start service she was under the understanding that it was a ONE TIME use and that was her intention as well..

for it to be used that one time to get the service up and running at her location since they were leaving us with no option because they wouldn't get it started and send a bill/invoice.  She told him that the two subscriptions that they applied to her card were not even hers and that it was an unauthorized charge. They were completely unwilling to work with her in any way at all. So she was over $700 short on cash right during the Christmas shopping season. And try getting your money reimbursed from your company when you can't even provide them with an invoice for approval/proof.

I have tried several times to get her a refund but the customer service emails between AMTC and I continue to state there is nothing they can do as they do not give refunds. Her card was in the system so therefor they feel they have the right to use it. We explained that it was intended for a one time use and was never authorized for any charges going forward. They say she should have removed her card then and we explained that we have not been able to log in for over a year. Not their problem, nothing they can do. The emails also contain no name at all so that I may know who I am dealing with. I am 99% sure I know who was behind the emails and when I called him out on it and let him know it was pretty cowardly to not put a name on the emails, the emails stopped. 

So they just randomly picked her card because it had been used before and happened to be stuck hanging in the system and they socked it to her with not just one, but two renewals that she knew nothing about and had nothing to do with her or her location.

At this point, after dealing with the "no invoice" issue for long enough and this happening to one of our employees, and after us not getting their emails they say they have sent out, as well as us not being able to log in because of their browser changes, we decided to cancel their services and go directly through Sirius themselves.

NOTE: we thought we were dealing with SIRIUS in the first place because AMTC leads you to believe they are Sirius Radio..THEY ARE NOT. They are a 3rd party provider...a middleman...SKIP THEM AND GO DIRECTLY THRU SIRIUS!!

Well guess what? Tom Coppola tells me I can't cancel. I can't cancel any of our subscriptions until they run out..LIES

WHAT??? I told him I want them all cancelled immediately to free up the receivers (I had already talked direcetly to Sirius and they were ready to get all of our locations signed up but can't turn on until they are deactivated thru the previous company).

I asked him nicely several times and he would not budge. When he said "we don't give refunds" I said "I didn't ask you for a refund I just want to cancel right now." He still said he can't cancel us. LIES  He said it's all automatic and once it is paid for and started there is nothing he can do. LIES He said we would have to just wait it out until the subscriptions expire (which would be a year for some of them). I told him to over-ride the system and cancel us..NOPE...I asked him to call Sirius directly and the two of them could work together to get it cancelled..NOPE..He said he can't call, email or contact Sirius. LIES and MORE LIES

LIES...If I can call Sirius directly then he most certainly can as he sells their services!!! How stupid does he think people are?!

Plus, I had talked to Sirius about the whole issue several times within the previous days and they told me that they had all Tom Coppola's contact info including his extension but were not able to give it to me. They have contact with him.

Sirius radio cannot in any way discuss the other businesses policies or practices nor can they give any information about them. I understand that and I want to clarify that I in no way hold Sirius responsible for the actions of AMTC. 

We had four other subscriptions through a different 3rd party and had no issues at all with them. When we called to cancel the gentleman was very nice and said he would cancel them for me right away.

So I asked Tom why the other company could cancel and deactivate us but he can't. He then tried telling me that the other company has a different system than what AMTC has.   MORE LIES 

This whole experience has been a nightmare and I am currently working with Sirius directly as they know our whole story and are taking the matter into their own hands.

I did suggest to Sirius that they exclude them from selling their services as they are not representing them in a good light at all!