- Report: #152073
Complaint Review: Asap Motors - Houston Texas
-
Author Confirmed
Why?
Asap Motors
Houston, Texas, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Asap Motors ripoff,dishonest, these people are not nice, unwilling to give money back! Houston Texas
I needed a motor for my van. Was told that even though they sold long block, they would see to it that I got a motor from the same year van. They Lied! Got the wrong motor. Had to pay shipping. They wont help. They told me to send back and they would see that I got right one. Got wrong one again. They want to charge me a restocking fee for there mistake. Told them I wanted money back. They said 20 day return date was up! #1 Motor came 2 weeks late in the first place and it took 2 weeks to pick up #1 motor then after days of arguing they agreed they will send me another #2 motor was two more weeks. Its not the right one either. Ford motor company told me the motor they sold me would never be right. Going to get attorney to get money back. Do not do business with this place. Wish I had seen this web site first!
Dennis
Bradford, Pennsylvania
U.S.A.
Dennis
Bradford, Pennsylvania
U.S.A.
3 Updates & Rebuttals
Dennis
Bradford,Pennsylvania,
U.S.A.
ASAP Motors mistake was complete misunderstanding
#2Author of original report
Wed, September 14, 2005
I just got off the phone with Dina who cleared up many misunderstandings for me. She agreed that the first motor was a mistake as it was tagged wrong and that we had a very long lag time between 1st motor being returned and 2nd motor being sent, which is why she is giving us a refund minus 20% restocking fee and shipping for 2nd motor to be returned. I thank her for understanding my side and agreeing to help us. The second motor she says would have worked but my mechanic and Ford said it won't so we have to pay shipping for that. I can live with that as I have no way of knowing whether the motor would have worked or not. I appreciate Dina's prompt response in this and her very business like manner in which she explained everything from her side and allowed me to express mine. I am so happy that she did return my call within a 2 hour period. I come away from this experience wiser and with gratitude that it was resolved. My advice to anyone having problems with this company is to contact Dina directly. All the people that I had been in contact with told us things and they are no longer there due to not following company policies. May have cut off alot of frustration and time if I would have talked to her directly right from the beginning. She admits to being human and making mistakes and is willing to resolve issues with a non-threatening attitude. I also would advise to call her before posting on here as she shed light on things that we thought were done on purpose and that is not the way it happened. I apologize for saying they lied, it appeared at the time that they were but in retrospect they were just not being clear and we were misunderstanding and they were misunderstanding also. Thanks again, Dina for all your help and thank-you God for your faithfulness!
Dennis
Bradford,Pennsylvania,
U.S.A.
ASAP Motors still unwilling to give credit for wrong motors!
#3Author of original report
Tue, September 13, 2005
Over 3 months later, we are still fighting to get our $$$ back from ASAP Motors. On Aug. 30th Alvin told me that the motor was received and he put the paperwork through. I have been calling Dina since then and noone ever knows who I am and what I am talking about. I get transferred around. Messages are taken and no return calls. I have been talking to Lee, who just yesterday accused me of lying when I said I have talked to her before...when I read back the times I have from my log I am keeping she got mad and without saying a word put me on hold for 10 minutes ...came back and took a message (again) for Dina....Bet it won't suprise anyone that I never received a phone call back. This company has no morals. They will accuse you of lying, not being cooperative (when you call them about their mistakes) taping the conversation. And, we thought they had paid shipping but now we are receiving phone calls every day from a company that is charging twice the shipping because we aren't a member.....when I told the lady to bill ASAP she told me she would but she knows they won't pay as they set up the bill to appear that our mechanic has to pay. She said she knows all too well about ASAP and their rip-offs. All I want is my money back. We have contacted the BBB and have been in contact with them about the situation but ASAP must feel they are above them too. I would really like to post on here sometime soon that everything has been rectified and we have a full refund! I would happily do that! Until I hear something, I will just have to keep praying that we get our money soon as we need a vehicle for our 3 kids!
Dennis
Bradford,Pennsylvania,
U.S.A.
Still fighting to get #2 WRONG motor picked up by ASAP Need HELP
#4Author of original report
Wed, August 17, 2005
We are still fighting ASAP to get them to pick up their #2 wrong motor that was sent to us that Ben assured us was the right one and that was why it was taking so long; said he was personally handling it. Our mechanic is next door to a Ford garage so he has the Ford people come over and check each engine to see if it is what we bought and if it will work. ASAP assures us each time that we are being sent a 95 Windstar motor but have yet to receive one...have received an 89 Taurus and 92 Sable. Ford and mechanic says NO WAY..will not work! Ben says they are sold by the long-block and that we should have known what that means....what we typed in was a 95 Windstar 3.8 L engine and that is what we thought we bought. How does the average person know what a long-block is and why would I think that I wouldn't get what they advertised I was getting??... sounds like false advertising to me, especially when 2 businesses who do work with motors on a daily basis, say it will not work! Every time we call them we are put on hold or transferred; yesterday I talked to Dina, Alvin and Bruce. Bruce was supposed to send us email yesterday ( after days of trying to get ahold of someone who could help us; do not believe these people if they say they will call you back! ) but still nothing. We have contacted and filed report with the BBB. IF they ever follow through with the motor being picked up, we are going to have to pay shipping and their "20% restocking fee." Are going to lose over $300 because of their mistakes, that is if they refund us at all ( then we are out over $1000) After looking at some of the other posts I am afraid of what may happen next in the never ending ASAP saga! Does anyone have any info that can help us? I noticed an ex-employee posted on another report-if you see this and can help that would be greatly appreciated!
