- Report: #1328145
Complaint Review: ASHLEY FURNITURE - LINDEN New Jersey
Reported By:
Ripped Off -
Montclair, New Jersey, USA
Submitted:
Updated:
-
Author Confirmed
Why?
ASHLEY FURNITURE
1741 W Edgar Rd Off Rte 1 LINDEN, 07036 New Jersey, USA
Phone:
732-658-8871
Web:
ASHLEYFURNITUREHOMESTORES.COM
Categories:
Business Rating:
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ASHLEY FURNITURE PURCHASED FURNITURE AND NONE OF REPAIRS COVERED BY WARRENTY MONTAGUE AND NOW I AM BEING CHARGED FOR THE SAME DAMAGE THAT HAPPENS AT LEAST TWICE A YEAR LINDEN New Jersey
Report Attachments
I PURCHASED 3 ROOMS OF FURNITURE FROM THE STORE IN LINDEN AND WAS NEVER TOLD ABOUT THE LOVESEAT AND SOFA I PURCHASED. IT WAS NOT LEATHER. I FOUND OUT ABOUT A WEEK AGO IT WAS A DURA BLEND FROM ANOTHER STORE. THE WARRANTY I PURCHASED WAS MONTAGUE AND THEY NEVER FIXED THIS PROBLEM. THE STORE STATED THIS WAS A PROBLEM THAT THEY COULD FIX. THIS IS PROBABLY THE 3RD TIME MY COUCHES ARE PEELING.
THE FIRST TWO TIMES I DID NOT HAVE TO PAY TO GET FIXED, NOW ALL OF A SUDDEN THIS IS NO LONGER COVERED BY THE STORE AND I WOUL HAVE TO PAY TO HAVE THE TECHNICIAN FIX THE PROBLEM. I AM PISSED BECAUSE THE SALES ASSOCIATES NEVER SAID A WORD REGARDING THE FURNITURE BECAUSE THE ONLY THING THERE CONCERNED ABOUT IS THE SALE. THE MANAGER SUCKS BECAUSE THEY CAN'T DO ANYTHING. NO ONE WANT TO PROVIDE A NUMBER FOR SOMEONE HIGHER THAN A MANAGER. IT TAKES 48 HOURS WHEN YOU SEND PICS OF DAMAGE FURNITURE FOR THEM TO ASSES THE SITUATION AND THEN ANOTHER 48 HOURS FOR SOMEONE RETURN YOU CALL. IF YOU HAD TO PAY LIKE I DID THIS TIME, ANOTHER 24 HOURS FOR SOMEONE TO RETUN YOU CALL AND TAKE PAYMENT OVER THE PHONE. THIS 24 HOURS IS BECAUSE OF COURSE THEY WANT TO THE PAYMENT. THEN ANOTHER 48 TO SCHEDULE A TECHNICIAN TO REPAIR THE FURNITURE AND THEN ANOTHER 48 HOURS FOR YOU TO RECEIVE A PHONE CALL GIVING YOU A DATE AND TIME SOMEONE CAN COME OUT TO YOU HOME AN REPAIR. THIS IS RIDICULOUS. INSTEAD OF THEM OFFERING ME SOMETHING ELSE THIS IS THE CURRENT SITUAION AT HAND.
