- Report: #1444101
Complaint Review: Assurance Property Management Group LLC - Atlanta Georgia
Reported By:
BJordan -
Georgia, Atlanta, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Assurance Property Management Group LLC
2305 Union Road SW Atlanta, 30331 Georgia, United States
Phone:
(678) 927-7922
Web:
http://www.assurancepmg.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Assurance Property Management Group, LLC Karen Sherard Unprofessional, Faults Tenants for Property Damage, Wrongfully Withheld Deposit Atlanta Georgia
Regardless of how great of a tenant I and my neighbors thought I was, Karen found a way to blame me for unnecessary repairs and to keep my deposit. The fact that she only corresponds via email should be a red flag. She is unprofessional and so are her employees/contractors. My last and most upsetting issue with Karen is in regards to her withholding my deposit.
She stated that the walls had excessive wear and tear, I caused a hole in the door, and that she had to repair sheetrock because I mounted a television on the wall. To my defense, the walls were not filthy and the move-out inspector stated there was definitely no reason to worry. (I asked her for confirmation on everything after dealing with Karen for two years.) This same person, emailed the exact opposite to Karen, but pictures prove otherwise.
I chose not to fight in court because the other issues were not properly documented. The move-in inspector, which is a different person than the move-out inspector, authorized the mounting of the television as long as I filled the holes, which I did. There was clearly no need to "repair sheetrock" as Karen claimed. She even mentioned that she might need to have electrical repairs due to the mounting as a means to keep my deposit!
Lastly, the hole was noticed after the move-in inspector and I signed the inspection report. Afterwards, I emailed Karen to make sure that it was noted and she then told me it was MY FAULT (in all caps) that the inspector did not add it but again, I no longer had access to the report. Karen also refused to contact the inspector for clarification. It's actually comical how absurb some of her accusations are and how far she will reach to keep every penny she doesn't work for. I regret my experience with Karen but have definitely learned what not to do as a business owner!
1 Updates & Rebuttals
Karen Sherard, Assurance Property Management Group, LLC.
ATLANTA,Georgia,
United States
TENANT FAILURE TO MAINTAIN RENTAL PROPERTY ADVERSELY IMPACTING EQUIPMENT AND CHARGES FOR PROPERTY DAMAGE AND FAILURE TO MAINTAIN
#2REBUTTAL Owner of company
Tue, July 24, 2018
Property Managers will always unfortunately encounter substandard tenants like Brittany Jordan-Kelly that, YES, they pay their rent, but have no respect for the property of others resulting in property damage that if not addressed devalues the Client's investment. During my inspection of the rental property leased to Mrs. Jordan-Kelly 4 months prior to the tenant's move-out date, she was made aware of damage recorded to the property that would be included and charged to her @ the time of move out which included; New Blinds that in just 24 months were broken in every room which caused an unsightly appearance to the exterior of the property, broken wood on with fist prints @ the entry door and bedroom door; new carpet installed prior to her move-in date that in 24 months. had never been cleaned and was matted with dirt and grime; the tenant installing a Flat Screen Television on the Living Room Wall without requesting Management's Approval.
My Inspection of the property was in lieu of an emergency notification that her children's Physician had indicated a possible irritant with the air quality in the home. With me entering the property to assess the property condition in response to this THIS GREAT TENANT Emergency Maintenance Request, it was identifed by my our Enviromental Specialist that the source of the irritant was that the tenant had failed to ever change the HVAC Filter which is outlined in her Lease Agreement as her responsibility to perform quarterly.
The Intake vent was easily accessible to gain access to the filter for service. In 24 months, this tenant NEVER changed the filter and black dirt was literally hanging off it. This is the care THIS GREAT TENANT provided to A brand new HVAC System installed at the time of her move in. The Air Handler and Condensing Unit were damaged, requiring a full Air Duct Cleaning to remove the significant amount of debris that was visibly present and hanging from the vents clogging the system in the home which the tenant is also upset as the service expense was charged to her.
In closing, as Property Manager, it is my responsiblity to protect the interest of my Clients. When tenants cause damage to property, they must pay to correct it or replace the damaged equipment. Tenants will always scream when they are made accountable for their actions or failure to fulfill their obligation outlined in the Lease Contract.
