- Report: #745294
Complaint Review: AT&T UVerse - Internet
-
Author Confirmed
Why?
AT&T UVerse
Internet, United States of America
Phone:
Web:
www.att.com
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AT&T UVerse AT&T Horrible, Defective, Incomplete Service for New Sign-On - The Worst Ever Experienced Internet
We though UVerse sounded good with all the amenities it offered for a fair price. Were we wrong!!!
We signed up for TV services, phone, and Internet package in the upper mid-range after reviewing if it covered the channels we watched with the service rep. Only to find that the Rep lied to us regarding what tvs would receive signal without the box. She told us that if we did not have a box that our tv would receive 0-99 channels (as with cable tv), so we decided that only the tvs we use all the time would receive boxes based off of the information provided to us with the AT&T customer service representative. It took nearly a week to get a service man out to 'install' for the uverse service. However, we discovered from the install guy that this is not true and will leave one of our tvs without any service. According to him, this is a common happening with their service reps giving false information. Poor guy had various problems from what he called lack of lines to refusing to use the previous tenants cables (probably a requirement from AT&T to charge the customer more money) to not able to connect to Internet or tv services. He finally thought it was working and left....less than 60 minutes later, we called him back out. The tvs in the office and master bedroom would not turn on to service after turned off, nor did any of the pause/plays work, and the one computer (not used in set up for AT&T) would not connect to the Internet.
The next morning the service man called to arrange when he could come out to work on service. The field service man was at the house ALL evening trying to fix AT&T UVerse issues. Remember at this point, we had the service less than 24-hours. He tried and tried, finally got the tvs to show something other than static but the Internet still did not work on the one computer nor did the record, pause, play work at all on any of the four tvs. At 9:30 pm Friday night (last night), AT&T cut him out of their service due to closure for the weekend. (Pray you never have problems on a weekend you people thinking of getting this service - we did not know this either) One of the problems he stated was that he could not find our system in the AT&T network. Because he was locked out, he would have to return on Monday. He stated that AT&T just upgraded the network and there was a plethora of problems.
We are not home much during the week due to our careers. We got up Saturday morning (this morning) to watch our business & DIY channels (which we were told was in our package) only to find that we could not get ANY of the channels that were covered with the AT&T reps. NONE, NATA, ZIP... Proceeding to go through the list to see what all we had been stuck with and finding 12-15 AT&T Shopping Network crap that we really did not want, much less cared about. Along with many channels that were basically useless to us. Tried to call AT&T to come get their product OUT of our house and cancel any contract we have (not yet end of three days) and guess what?!!! Cannot reach AT&T as it is Saturday and they do not open until Monday.
We are furious with this horrible, defunct, inefficient service. We just want it out and out of all contracts - to which if necessary, we will hire an attorney.
We signed up for TV services, phone, and Internet package in the upper mid-range after reviewing if it covered the channels we watched with the service rep. Only to find that the Rep lied to us regarding what tvs would receive signal without the box. She told us that if we did not have a box that our tv would receive 0-99 channels (as with cable tv), so we decided that only the tvs we use all the time would receive boxes based off of the information provided to us with the AT&T customer service representative. It took nearly a week to get a service man out to 'install' for the uverse service. However, we discovered from the install guy that this is not true and will leave one of our tvs without any service. According to him, this is a common happening with their service reps giving false information. Poor guy had various problems from what he called lack of lines to refusing to use the previous tenants cables (probably a requirement from AT&T to charge the customer more money) to not able to connect to Internet or tv services. He finally thought it was working and left....less than 60 minutes later, we called him back out. The tvs in the office and master bedroom would not turn on to service after turned off, nor did any of the pause/plays work, and the one computer (not used in set up for AT&T) would not connect to the Internet.
The next morning the service man called to arrange when he could come out to work on service. The field service man was at the house ALL evening trying to fix AT&T UVerse issues. Remember at this point, we had the service less than 24-hours. He tried and tried, finally got the tvs to show something other than static but the Internet still did not work on the one computer nor did the record, pause, play work at all on any of the four tvs. At 9:30 pm Friday night (last night), AT&T cut him out of their service due to closure for the weekend. (Pray you never have problems on a weekend you people thinking of getting this service - we did not know this either) One of the problems he stated was that he could not find our system in the AT&T network. Because he was locked out, he would have to return on Monday. He stated that AT&T just upgraded the network and there was a plethora of problems.
We are not home much during the week due to our careers. We got up Saturday morning (this morning) to watch our business & DIY channels (which we were told was in our package) only to find that we could not get ANY of the channels that were covered with the AT&T reps. NONE, NATA, ZIP... Proceeding to go through the list to see what all we had been stuck with and finding 12-15 AT&T Shopping Network crap that we really did not want, much less cared about. Along with many channels that were basically useless to us. Tried to call AT&T to come get their product OUT of our house and cancel any contract we have (not yet end of three days) and guess what?!!! Cannot reach AT&T as it is Saturday and they do not open until Monday.
We are furious with this horrible, defunct, inefficient service. We just want it out and out of all contracts - to which if necessary, we will hire an attorney.
1 Updates & Rebuttals
Debbie
Rialto,California,
U.S.A.
AT&T Uverse
#2Author of original report
Sun, August 21, 2011
At&T has been out several times to fix issues. They cut my previous connections from previous venders (ie. cable companies, other DSL carriers). Exchanged one box, redid plugs. Just when we thought it was fixed...did the same thing. Turn on tv, show plays and no guide or up down on tv channels. Must disconnect again, reconnect and wait five minutes for tv to kick in and pray it works still.
Uverse has bugs that AT&T really needs to work out of their system. My Internet connection is slow, much slower than when I had the same MGs with cable.
