- Report: #568186
Complaint Review: Auburn Chevrolet - Auburn Washington
Reported By:
Sarah Schoenbachler -
Buckley, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Auburn Chevrolet
1600 Auburn Way North Auburn, 98002 Washington, United States of America
Phone:
2538332000
Web:
www.auburnchevrolet.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Auburn Chevrolet Put in writing that I would receive third row seats in one week, it's been seven. I don't have enought seats to accomidate my family. Auburn, Washington
I suppose going to a lawyer and taking Auburn chevrolet to a small claims court for the seats and damages the past 6 six weeks is all that I have left, I am at a standstill, I have never been so frustrated in my life. I will no longer operate my nanny services, which is my source for income. It is too dangerous and illegal to have no form of transportation in case of an emergency. I will forward this letter to Alaska credit union, whom is holding the loan on this vehicle. I can no longer make payments as long as I am unable to work.
I will be forwarding this email to everyone that I can possible find, owners, I will attach it to consumer websites. I will also attach the "we owe" receipt that has two different promises of seats owed to me. I will also state the lack of customer service on Aaron and your behalf's. I have been a customer of Auburn Chevrolet since 2006, and thanks to my service there in December I will never go back, nor will my father whom bought his tahoe there in 2007 and his business partner whom also bought his tahoe there in 2007, both thanks to my high recommendations. They are both now seeing the stress that this whole purchase has brought to my life.
I went into Auburn Chev in December to go over lease-ending options. I wanted to keep my 2006 Tahoe for the amount listed in my lease agreement. A sales manager came to me and said that he could no longer give me the tahoe for the amount listed in the contract. Immediatly the tahoe that I purchased was pulled up and I was asked to take a look. First thing Aaron did was open the hatch in the back (which doesn't work) and I asked where the seats were. I said, "I nanny for a living, I have four children in carseats, I can't buy a car without third row seating." I was told that the previous owners were bringing them down within a few DAYS of December 29th, 2009. So, knowing that information, which I TRUSTED I took the vehicle for a test drive. Although my true desire was to keep my 2006 Tahoe for the amount IN CONTRACT that we all know really should have been an easy transaction, your dealership just didn't want to deal with the negative equity that you were abided to in CONTRACT, so I was talked into purshasing this used 2007 Tahoe with over 70,000 miles, no third row seats, no working power hatch back, and received the rollover of negative equity into my new purchase. I WAS PROMISED THIRD ROW SEATS THAT NEXT WEDNESDAY. Knowing that I left the dealership. The following Wednesday came, no seats, same story of "the previous owners are bringing them down when they pick up there plates in a few days." Then I called back the following week, same story, then I called back the following week, same story, "The seats will be in within a week." I asked Aaron, my salesperson to keep me posted with any information, he never called me with any follow-ups. Following week, called..."The seats will be in I've spoken with the previous owners and they are bringing them down when they come in to pick up their plates WE ARE NOT GOING TO GIVE THEM THEIR PLATES UNTIL THEY GIVE US THE SEATS BACK." I asked Aaron why he wasn't following up with me and he responded, "I didn't want to deliver anymore bad news." The fact of the matter is, he is a terrible salesperson, he never followed up with me about anything, he didn't treat me as a respected customer, I was only a piece of paper to him. SO, the following week, I CALLED AGAIN, "hey Aaron, where's my seats?" "Well the previous owners came AND PICKED UP THERE PLATES and DIDN'T RETURN THE SEATS." That got me, because that not only meant that Aaron was a terrible salesperson, but he was also a liar. So, after 6 weeks of calling and getting the same story, mind you at home...while I'm nannying IF ANYTHING WERE TO HAPPEN I WOULD BE STRANDED MY CAR NOT NOT ACCOMMODATE FOR THE AMOUNT OF CHILDREN THAT I HAVE. I AM STUCK AT HOME, AGAINST MY WILL AND MY BETTER JUDGMENT. So enough was enough, I went into Auburn Chev last week, Feb. 3rd, 2010 and spoke with DON WELLNER the sales manager. He got on the phone, and promised seats one week from 2/1/2010, in writing, of course. So, today...a few days past another promised week I call Auburn Chev. Aaron is out sick, and Don is not in. The other sales manager says, "oh we can't get a hold of the people bringing down the seats." Of course he tries giving me the same story that I've been fed for over 6 weeks now.
So today, after dealing with a MANAGER, I still have no seats. WHAT I DO HAVE IS THE ATTACHED. I haven't received any phone calls from Don Wellner who has promised my seats, to let me know if they have been ordered. Customer service is lacking everywhere at Auburn Chevrolet. I WOULD HAVE NEVER LEFT THE LOT, WITH A TAHOE THAT DIDN'T HAVE THIRD ROW SEATS KNOWING WHAT I KNOW NOW.
I will be forwarding this email to everyone that I can possible find, owners, I will attach it to consumer websites. I will also attach the "we owe" receipt that has two different promises of seats owed to me. I will also state the lack of customer service on Aaron and your behalf's. I have been a customer of Auburn Chevrolet since 2006, and thanks to my service there in December I will never go back, nor will my father whom bought his tahoe there in 2007 and his business partner whom also bought his tahoe there in 2007, both thanks to my high recommendations. They are both now seeing the stress that this whole purchase has brought to my life.
I went into Auburn Chev in December to go over lease-ending options. I wanted to keep my 2006 Tahoe for the amount listed in my lease agreement. A sales manager came to me and said that he could no longer give me the tahoe for the amount listed in the contract. Immediatly the tahoe that I purchased was pulled up and I was asked to take a look. First thing Aaron did was open the hatch in the back (which doesn't work) and I asked where the seats were. I said, "I nanny for a living, I have four children in carseats, I can't buy a car without third row seating." I was told that the previous owners were bringing them down within a few DAYS of December 29th, 2009. So, knowing that information, which I TRUSTED I took the vehicle for a test drive. Although my true desire was to keep my 2006 Tahoe for the amount IN CONTRACT that we all know really should have been an easy transaction, your dealership just didn't want to deal with the negative equity that you were abided to in CONTRACT, so I was talked into purshasing this used 2007 Tahoe with over 70,000 miles, no third row seats, no working power hatch back, and received the rollover of negative equity into my new purchase. I WAS PROMISED THIRD ROW SEATS THAT NEXT WEDNESDAY. Knowing that I left the dealership. The following Wednesday came, no seats, same story of "the previous owners are bringing them down when they pick up there plates in a few days." Then I called back the following week, same story, then I called back the following week, same story, "The seats will be in within a week." I asked Aaron, my salesperson to keep me posted with any information, he never called me with any follow-ups. Following week, called..."The seats will be in I've spoken with the previous owners and they are bringing them down when they come in to pick up their plates WE ARE NOT GOING TO GIVE THEM THEIR PLATES UNTIL THEY GIVE US THE SEATS BACK." I asked Aaron why he wasn't following up with me and he responded, "I didn't want to deliver anymore bad news." The fact of the matter is, he is a terrible salesperson, he never followed up with me about anything, he didn't treat me as a respected customer, I was only a piece of paper to him. SO, the following week, I CALLED AGAIN, "hey Aaron, where's my seats?" "Well the previous owners came AND PICKED UP THERE PLATES and DIDN'T RETURN THE SEATS." That got me, because that not only meant that Aaron was a terrible salesperson, but he was also a liar. So, after 6 weeks of calling and getting the same story, mind you at home...while I'm nannying IF ANYTHING WERE TO HAPPEN I WOULD BE STRANDED MY CAR NOT NOT ACCOMMODATE FOR THE AMOUNT OF CHILDREN THAT I HAVE. I AM STUCK AT HOME, AGAINST MY WILL AND MY BETTER JUDGMENT. So enough was enough, I went into Auburn Chev last week, Feb. 3rd, 2010 and spoke with DON WELLNER the sales manager. He got on the phone, and promised seats one week from 2/1/2010, in writing, of course. So, today...a few days past another promised week I call Auburn Chev. Aaron is out sick, and Don is not in. The other sales manager says, "oh we can't get a hold of the people bringing down the seats." Of course he tries giving me the same story that I've been fed for over 6 weeks now.
So today, after dealing with a MANAGER, I still have no seats. WHAT I DO HAVE IS THE ATTACHED. I haven't received any phone calls from Don Wellner who has promised my seats, to let me know if they have been ordered. Customer service is lacking everywhere at Auburn Chevrolet. I WOULD HAVE NEVER LEFT THE LOT, WITH A TAHOE THAT DIDN'T HAVE THIRD ROW SEATS KNOWING WHAT I KNOW NOW.
1 Updates & Rebuttals
Alphonso M
burien,Washington,
United States of America
They got your money, and that's all that matters to them
#2Consumer Comment
Thu, January 13, 2011
It looks like Auburn Chevrolet has found yet another person to rip-off. This dealership employs scoundrels. They are professional liars and have no qualms about deceiving people. When a customer walks into their dealership, whether it be the service department or the sales area, they see *$$* but not an actual person. Beware of this dealership.
