Complaint Review: AuraVie - van nuys California

 My original report did state that i went on a freebie site, no i didnt name the site but for the record it is freebies.com. There I signed up using my credit card for what was offered as a free sample, just pay $4.95 shipping, no terms or other info on site, i did this in good faith just to get charged $97.88 additional charge a week later.

I am taking care of the matter just came here to help others avoid same thing happening to them. From the looks of it plenty others have had same happen, so as you said I will chill out all the way up the legal system. Thank you for your concern but if you dont work for skin renewal whats the point. Once again consumers beware, skin renewal, auravie are nothing but frauds.

 I DON'T work for Auravie or any of the more than 40 other companys i've been accused of working for.

BTW, your original post doesn't really say you went on a different website....so, chill out.

 I have never visited your website so your terms etc do not pretain to me, i ordered a free sample from freebies.com and no such terms exist there in large or small print, my bank has been alerted to your fraulent activity and i will submit action with state attorney general and comptrollers offices. Skin Renewal and auravie are straight up frauds. Buyer beware.

 I also found this on Auravies website under "Terms and Conditions"  It's at the bottom of their homepage and not even in "fine print".

RISK FREE TRIAL: Our Risk Free Trial policy requires You to understand certain important dates. The policy, and the important dates for You to know, are as follows:       OFFER TERMS: We take great pride in the quality of our products and are confident that AuraVie skincare is the most effective skin care product on the market. If for any reason you do not find this product right for you, cancel anytime within your trial period and we will gladly give you a full refund, minus the shipping and handling. By submitting this order you agree to pay $4.95 for S&H for your 10 day trial and you agree to the T&C’s of this offer. After 10 days you will be enrolled in AuraVie Skincare’s autoship program and charged $97.88 each month. You can cancel anytime by calling 866.216.9336 begin_of_the_skype_highlighting 866.216.9336 FREE  end_of_the_skype_highlighting. Risk Free Trial is limited to 1 offer per household.

Regardless of whether You cancel Your Risk Free Trial in a timely fashion or not, You will be responsible to pay the shipping and handling charges associated with Your Product (currently ranging between $2.95 and $9.95, depending on the Product ordered). You agree that we can charge Your credit card for this amount, and You agree to pay such amount regardless of whether You cancel Your Risk Free Trial in a timely fashion or not. No refunds will be issued for shipping and handling charges.

Risk Free Trial is limited to 1 offer per household.

All California orders are subject to applicable sales tax.

YOU UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT YOU WILL BE LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, AND FUTURE SHIPMENTS OF PRODUCT, IF YOU FAIL TO NOTIFY US TO STOP SUPPLYING THE PRODUCT TO YOU.

We may need to verify information you provide before we accept an order, and may cancel or limit an order any time after it has been placed. If payment has already been made and your order is cancelled or limited, we will refund any payment you made for the product that will not be shipped, delivered or downloaded due to cancellation or limitation of an order in the same tender as the original purchase. We expressly condition our acceptance of Your order on Your agreement to this Agreement.

    CANCELATION OF ORDER. If You wish to cancel future deliveries of the Product and You are within the Risk Free Trial Period, then call AuraVie SkinCare Customer Care toll-free at 866-216-9336 begin_of_the_skype_highlighting 866-216-9336 FREE  end_of_the_skype_highlighting within your 10-day trial period to cancel. We will issue you an RMA number and you then simply return the unused portion of the product within 30 days from the order date, and you will NEVER be billed, that is, unless you do not return the product within the time allotted. If You wish to cancel future deliveries of Product outside of the Risk Free Trial, then You must call Our Customer Service Department toll-free at 866-216-9336 begin_of_the_skype_highlighting 866-216-9336 FREE  end_of_the_skype_highlighting and request that such future shipments be terminated. Alternatively, you can send an email requesting cancellation to [email protected]. When emailing us, please include your full name and address, as well as the name of the Product(s) that You ordered. Your request for termination, whether by phone or email, will be processed immediately; however, subject to our refund policy (described below) You will be responsible for payment for any Product that has either (i) already been shipped to You or (ii) already being delivered to You at the time of Your call.

RETURNS AND REFUNDS. We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy. For all unused trial orders that are past their 10 day trial period and have been billed under the terms herein, you may return the unopened package within 30 days from the order date and you will be refunded for that order. Used trial orders are not eligible for return once the trial period has expired. For all recurring orders, if you are unsatisfied with the product, you may return the unopened package within 30 days from the shipped date and you will be refunded for that order. If you wish to return your order, please obtain a Return Merchandise Authorization (RMA) number first. The fastest way to obtain an RMA number is to contact our customer service representatives to request an RMA number.      Please note the following terms: • Risk Free Trials are subject to billing for the balance of purchase price of the product after the specified trial period (10, 14, 21, 30 or 60 days as applicable). To prevent this billing, you must first obtain your RMA number within the time frame of your trial period and return the unused product within 30 days from the order date, as stipulated in Cancellation of Orders section above. • Packages marked "Return To Sender" will NOT be processed or refunded. Returned packages will only be refunded with an RMA number that was provided by Customer Service. Call Customer Service at 866-216-9336 begin_of_the_skype_highlighting 866-216-9336 FREE  end_of_the_skype_highlighting for your RMA number. RMA numbers are good for 30 days. • All returned products may be subject to a 15% restocking fee. Restocking fee does not apply to Trial shipments

Guess you somehow missed this.

The Ripoff is...you didn't read before ordering.