- Report: #418927
Complaint Review: Autozone - Niceville Florida
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Autozone
193 John Sims Pkwy Niceville, 32578 Florida, U.S.A.
Phone:
850-6783881
Web:
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Autozone's znet has wrong parts info which will cost customer alot of money to find out. Niceville Florida
I bought a New alternator from autozone which didn't put out 12 volts . I took it back and they checked it and said it worked correctly.I put it back on the car and they hooked up thier test machine to my car and said I had a wiring problem.I then took my car to Ford. When I told the service writer it was not charging and it had new alternator.The first thing he asked me you didn't get it at autozone did you.Then he told me there were three or four models that thier alternators won't work on.
That trip to Ford cost me over $500 buck to find out they sold me the wrong part.I went back to autozone and curtis the manager would not talk about it.I have emailed mark hopkins at autozone two times with no reply.I was not tring to get any money out of them I just wanted them to correct the peoblem.It's not the first time it happened if Ford knows all the models they sell the wrong alternators for. Ford said the alternators are wired wrong.
roger
niceville, Florida
U.S.A.
That trip to Ford cost me over $500 buck to find out they sold me the wrong part.I went back to autozone and curtis the manager would not talk about it.I have emailed mark hopkins at autozone two times with no reply.I was not tring to get any money out of them I just wanted them to correct the peoblem.It's not the first time it happened if Ford knows all the models they sell the wrong alternators for. Ford said the alternators are wired wrong.
roger
niceville, Florida
U.S.A.
1 Updates & Rebuttals
John
Hartford,Alabama,
USA
Only as good as what info is given
#2
Mon, September 07, 2009
So Autozone wronged you...sounds like Ford was the one who screwed you.. Too many times have I seen this. The customer comes in and gives too little info to the counter person and you get what you tell us. Then it does not work so you figure i'll get autozone to pay for my stupidity and take it to a dealership or high price repair shop. Get real people know what the hell you have before yhou come in and you will get the right price..and if the ford dealer knows that the alternators are defective the do a search and see if their is a tsb on that product because alternators are generally remans and should work to the oem specs. sounds like ford screwed you dude. Oh by the way i run an autozone commercial service and the local ford dealer buys quite a bit of parts from us.
