- Report: #945458
Complaint Review: Bank of America - Internet
Reported By:
Timbo -
Lodi, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bank of America
Internet, United States of America
Phone:
Web:
www.bankofamerica.com
Categories:
Business Rating:
(0)
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Bank of America ATM card suspended needlessly, twice, Internet
Bank of America just suspended my ATM card for the second time in a month, for "unusual activity." This time it was a $200 purchase for medicine, ten miles from my residence and the mailing address for the card. They notified me by email. Before that, it was a single tank of gas 200 miles from my home while on a short vacation. There is no way to turn off this "feature."
If I were on vacation, I might not have access to email. I take vacations to get away from email! In that case, I could easily end up stranded without cash.
Recently, my BofA-issued credit card has been declined for unexplained reasons. Probably the same thing is going on, though in this case, they did not even bother to notify me.
I have recently learned that Bank of America expects me to notify them if I am going to be traveling and using my ATM or BofA issued credit card. I don't recall being notified about this.
At first, this seemed insane. I now realize the system is not intended to protect me. It protects the bank from losses incurred when they honor charges made on lost and stolen cards.
Part of the problem is that I normally use cash for small purchases. Apparently, I should use my ATM and credit cards more often, to avoid suspension for "unusual" charges. So, this is also a thinly-veiled incentive to use my card more often, which of course produces revenue for the Bank of America.
I am disgusted.
If I were on vacation, I might not have access to email. I take vacations to get away from email! In that case, I could easily end up stranded without cash.
Recently, my BofA-issued credit card has been declined for unexplained reasons. Probably the same thing is going on, though in this case, they did not even bother to notify me.
I have recently learned that Bank of America expects me to notify them if I am going to be traveling and using my ATM or BofA issued credit card. I don't recall being notified about this.
At first, this seemed insane. I now realize the system is not intended to protect me. It protects the bank from losses incurred when they honor charges made on lost and stolen cards.
Part of the problem is that I normally use cash for small purchases. Apparently, I should use my ATM and credit cards more often, to avoid suspension for "unusual" charges. So, this is also a thinly-veiled incentive to use my card more often, which of course produces revenue for the Bank of America.
I am disgusted.
1 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
USA
Timbo,
#2Consumer Comment
Mon, September 24, 2012
If Bank of America expects you to notify them when you will be traveling and using your ATM card and credit card, ask them what their response would be to this question-
*What happens if I notify Bank of America that I will be in another city on vacation, using my ATM card and credit card, and my cards are stolen while I am on vacation and the thief cleans out my checking account and uses my credit card?
