- Report: #809658
Complaint Review: Bay Bridge HotelNorth Bend Or. Bay Bridge Betty - North Bend Oregon
Reported By:
Scott -
, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bay Bridge HotelNorth Bend Or. Bay Bridge Betty
66304 Highway 101 North Bend, 97459 Oregon, United States of America
Phone:
1-800-557-3156
Web:
Categories:
Business Rating:
(0)
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Bay Bridge Hotel,North Bend Or. Bay Bridge Betty Bates -Betty is more like it.The hotel was more like the Bates Motel from "Pyco" Dark and Scarry. North Bend , Oregon
This starts with Hotels.com, my next report, Bay Bridge Hotel Operated by Bay Bridge Betty, booked a room for 2 nights through Hotels. com at the Bates motel aka The Bay Bridge Hotel the room was 75.00 advance ress. prepaid on my card. Drove 5 hour with 3 teenage swimmers for a meet in north bend, drop them off at there hotel with the coach's.. get to my hotel at 6:15 pm. almost missed the driveway No lights just a poorly lit motel sign, that had the " winter rates posted at $49.95. the web still has them at $75, I go in to the lobby and Betty and another are burning some wicked smelling incense. I till who I am and ask for my room and she looks me up on the scratch pad, She finds me right behind the name of the 1 st guest that was booked in that room but had been scratched and my name put in behind it. she give me the key and ran out to catch up to the swim meeting at 6:30. I called hotels .com informed them that this hotel was not up my expectations and need to cancel. and went back at 7:15 and returned the key to Betty and as nicely as I could explained to here that I could not and would not be staying at Here hotel. She seemed nice and wished me luck finding a closer and nicer place. I called Hotels .com back and they assured me of my refund. well monday comes and goes NO refund. Hotels .com Says that Bates-motel Betty refuses to refund the money , No 24 hr. cancelation No money . The fine print, she Got paid $150.00 on thursday night the 8th. I had no chance, and She knew that when I returned the Key with out even opening the Room... My worning is to stay away from them both Bay Bridge Betty And Hotles .com. $182.20 2 weeks befor Christmass. h*e ! h*e !
1 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
How hotels/motels work.
#2Consumer Comment
Thu, December 15, 2011
If you prepay for a stay, check in, then decide to cancel without even looking at the room, there is no hotel/motel that I've ever heard of that will give you your money back. Some will refund if you had a legitimate complaint about the accomodations, but what you posted was nothing more than snide, teenage level remarks. I read your post twice and was not able to determine what it was about this establishment that was not up to your "expectations".
Your main beef is with whomever you spoke to at Hotels.com that told you that you stood a chance in h**l of getting a refund. All hotels/motels have cancellation policies and they are clearly posted on Hotels.com. Did you bother to read this establishment's cancellation policy? What you did would not qualify under any cancellation policy I have ever read.
