- Report: #1356257
Complaint Review: Beauty Wrinkle Cream - St. George Utah
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Author Not Confirmed
Why?
Beauty Wrinkle Cream
St. George, Utah, USA
Phone:
855-511-1244
Web:
www.beautywrinklereducer.com
Categories:
Business Rating:
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Beauty Wrinkle Cream Total scam -- trial wrinkle cream -- you will be charged monthly! St. George Utah
I ordered a trial sample of the beauty cream in January 2017. The ad stated that a customer only paid shipping and handling. A few days later I noticed a post in my checking account of $1.00 for "recurring payment". I immediately called customer service for this company (within their supposed "14 day" guarantee period). Spoke to a rep who assured me that I was only charged for the $4.95 shipping and handling fee for the product, and assured me that I would not be charged any additional amount, nor would I receive this product monthly. Today, almost 1 month later, saw that I have been charged $99.95 by this company. Called and spoke to a hideous customer service rep, Lisa, who told me that they had no record of my January call (which are all supposedly recorded), and thus, I was "signed up" for their monthly service and the "best" she could do would be to refund me 20% of the $99.95 and cancel my subscription. Told her I had not signed up for a monthly subscription for their product, and wanted my $99.95 immediately refunded. She refused. Asked to speak to a supervisor, she said no one was available. She parrotted this to me for 15 minutes, and it was hideous. I hung up and called immediately back. Spoke to a rep, John, who apologized for the whole incident, and told me that my issue would be "escalated to corporate", and my "membership" would immediately be cancelled and the $99.95 refunded within 48 hours. Also asked to speak to his supervisor, and they were "all" in a meeting. Told him that if these 2 things didn't happen, I would sue their company for fraud.
