- Report: #1355603
Complaint Review: Beauty Wrinkle cream/reducer (several subcompany names) - Internet
Reported By:
tennisa86 -
Fond du Lac, Wisconsin, USA
Submitted:
Updated:
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Author Not Confirmed
Why?
Beauty Wrinkle cream/reducer (several subcompany names)
Internet, USA
Web:
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Beauty Wrinkle cream/reducer (several subcompany names) Don't know full names MKR*MAGICKREAMand PARKSERU are two of several No product recieved, recurrent charges no warning, refused refund not listed Several (NY, NJ, OH, etc...) Internet
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Beauty Wrinkle Cream/Reducer. I signed up for a free trial. I don't do them often, but I have only had problems if I didn't read fine print. I read every page of the process thouroughly, no mention of needing to cancel anything or reccurent fees. As said in other posts, the confirmation email is very basic, no phone number, no tracking, no website etc... When my card was charged for shipping, two different companies, phone numbers, and states were listed. Not even full company names. The abbreviations were PARKSERU and MKR*MAGICKREAM and the phone number was hard to read. I was immediately worried, but there was no contact info to address my concerns. That brings the point, if the trial was really only for 15 days and there was no address or phone number in confirmation email. My problem goes even further, I never recieved anything. Then about a month later there were two charges over $20 from the abbereviations listed above. In addition, the card I used was thankfully prepaid and there were at least 8 other charges form this company that attempted to charge my card but were denied due to funds. I pressed the broken up digits in the company info section of the charge information for my card and it was in fact a phone number. Prepared to call two companies, the girl I spoke with tripped up and admitted the other charge was them under a different name. She was trying to guess what the charge posted as and divulged multiple more companies, which I apologize, I cannot remember the names. That person seemed very helpful. The amounts she told me were attempted to charged to my card ranged from 37.98 to 99.95. I was floored, I asked her what I was being charged for, I hadn't even recieved the trial product I paid shipping for. She agreed I couldn't be charged for products not recieved and stated that she can cancel future charges including the ones pending on my card and the charges for the product. It seems I was lucky that I used prepaid as well because instead of $20+ I would have been charged the amounts others reported. She gave me a confirmation number her name and employee Id, so I thought I was good. It's now 7 days later, I contacted my card company, and they did not see the refund on their end. I called the number again and a very rude lady and apparently her supervisor she kept putting me on hold to talk to, refused to refund me claiming their computer said I got the product. Oh yeah, then why is it not in my home? What's the proof? Did I sign for the package? etc.. She just kept repeating I would not be refunded because I recieved product. Then she talked to her supervisor again supposedly. I was asking her how the hell can they charge me for product not recieved, she came back with, we will only send you the product again, not refund. I said, "NO WAY!" Why would I want that? So you can try to add more charges to my card if I don't cancel/return or whatever? Trust me, if I got the product, I surely would have returned it. I don't even use crap like that often. I am 40 and get mistaken for 25-35 as it is, I would rather have my money! She tried to overtalk me several times at that point saying, "Ma'am, I'm just trying to help you," I said, "No your just taking my money and not giving me anything in return. You are not trying to help, you are basically robbing me, and on top of that attempted to try to rob me again via your loopholes." She repeated, "Ma'am, you got the produtct, you will not recieve a refund." At that point I said I will be reporting them everywhere and lodging a legal complaint. I hope I get contacted when the Class Action Suit comes around. Then I hung up. Don't order this product. Look when you are attempting a free sample beauty cream that the final product you linked to does not say Beauty Wrinkle anything. They have many different company adds and present many ways. Beware! 2017-02-12
