- Report: #1386521
Complaint Review: Bentley Naples - Naples Florida
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Author Not Confirmed
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Bentley Naples
900 N Tamiami Trail Naples, 34102 Florida, USA
Phone:
239-280-5101
Web:
https://www.naplesluxuryimports.com/
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Bentley Naples, Jaguar Naples, Rolls Royce Naples, Naples Luxury Imports, Land Rover Naples, Aston Martin Naples, Maserati Naples, Porsche Naples This dealer sold a 2009 Bentley GTC which they knew was defective and then charged $16,030.48 to replace the convertible top though it had a history of requiring repair and should have been replaced before sale. Naples Florida
This dealer sold a 2009 Bentley GTC with a known defect then charged $16,030 to replace the convertible top which had a known history of requiring repair. The top failed shortly after purchase. This dealer never revealed this problem or disclosed that the top would soon fail and require replacement.
Apparently pre-2014 convertibles experience frequent mechanism failures after a few years and Bentley changed this in 2014. If you reseearch litigation involving Bentley you will discover that they lied during disccovey in a previous class action suit and refused to settle until they lost. Not what we expect of a prestige brand.
My friend in Georgia, with a similar vehicle, had the same problem requiring the top to be replaced shortly after purchase. Another local repair shop, that specilizes in prestige vehicles, told me that Bentley top replacement because of mechanism failure is very common and very expensive. If you reseearch litigation involving Bentley you will discover that they lied during disccovey in a previous class action suit and refused to settle until they lost. Not what we expect of a prestige brand.
I would be very leary about buying a used vehicle or having a vehicle serviced by this dealer whom does not stand behind his sales and sullies the brands that he sells. These are all prestige brands and buyers have very high expectations which, sadly, are not met.
1 Updates & Rebuttals
Marvin
Fort Myers,Florida,
United States
Bentley Motors, Bentley Naples, Jaguar Naples, Rolls Royce Naples, Naples Luxury Imports, Land Rover Naples, Aston Martin Naples, Maserati Naples, Porsche Naples This dealer sold a 2009 Bentley GTC wh
#2Author of original report
Tue, January 16, 2018
When the CEO of Bentley Motors, Wolfgang Dürheimer, was contacted, he passed it off to Michael Proenza, the Area Aftersales Manager for USA. He quickly dismissed any interest or responsibility Bentley Motors may have for their dealers selling defective vehicles. This once distinguished brand has apparently fallen on hard times and prefers to avoid any reponsiblity for producing the fine, quality, dependable vehicles of the past.
