- Report: #321469
Complaint Review: BestBuy - Nationwide
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Author Confirmed
Why?
BestBuy
Store 315, 6000 Northwest Highway 14, Crystal Lake, IL 60014 Nationwide, U.S.A.
Phone:
815-459-7874
Web:
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BestBuy Refused refund after selling wrong software to me Crystal Lake, Illinois nationwide
Wife purchased tutorial software (on 3/26/2008) based on store employee recommendation. The s/w cost approximately $35.00 with tax.
The tutorial s/w was for WINDOWS VISTA, not XP as they were told repeatedly at the store when asked what operating system they had.
Wife returned the s/w and store refused a cash refund. When they refused refund she called me. I told them that this time I was going to haul them into small claims court.
I spoke with a person (manager? that refused to identify himself) that argued incessantly with me and was rude enough to tell me that he didn't give a $hit what I do that's it's their policy to do no refunds on s/w. Perhaps, but here's the result of their ripping me off for my $35. Hope it's worth the trouble!
Buyer beware with these people.
As an aside, we had problem with this store prior; I purchased a camera lens UV filter only to find the package empty. They refused a refund even after going to the aisle containing the product and observing themselves that ALL of the packages were empty of any lense.
Robert
cary, Illinois
U.S.A.
The tutorial s/w was for WINDOWS VISTA, not XP as they were told repeatedly at the store when asked what operating system they had.
Wife returned the s/w and store refused a cash refund. When they refused refund she called me. I told them that this time I was going to haul them into small claims court.
I spoke with a person (manager? that refused to identify himself) that argued incessantly with me and was rude enough to tell me that he didn't give a $hit what I do that's it's their policy to do no refunds on s/w. Perhaps, but here's the result of their ripping me off for my $35. Hope it's worth the trouble!
Buyer beware with these people.
As an aside, we had problem with this store prior; I purchased a camera lens UV filter only to find the package empty. They refused a refund even after going to the aisle containing the product and observing themselves that ALL of the packages were empty of any lense.
Robert
cary, Illinois
U.S.A.
1 Updates & Rebuttals
Jon R
Enfield,Connecticut,
U.S.A.
This is a common practice.
#2Consumer Suggestion
Thu, August 14, 2008
Most stores will not refund opened software. This is due to the fact that you could easily have installed it, than return the CD - meaning you'll get it for free. If it works in Vista, than it will work in XP too anyway. because of this don't expect a refund. And small claims court over $35? Is it really worth it, especially since you'll probably loose anyway.
