- Report: #206685
Complaint Review: Bidz.com - Culver City California
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Author Confirmed
Why?
Bidz.com
3562 Eastham Dr. Culver City, California, U.S.A.
Phone:
310-280-7373
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bidz.com ripoff I ordered and paid for products for which I still haven Culver City California
I have placed two orders and paid in full and have not received my merchandise.
I have contacted Bidz via live chat (they make sure you can't talk to them by not posting a telephone number, and when you do call them, you have to get to 'any' department to get a real person-an then get transferred).
I've spent 35-to 55 minutes chatting with idiots who refuse to help you or even answer your questions. I was told to wait 48 hours (not once, but twice, so, i've waited 96 hrs) for a response from bidz. The reponses are always the same. They don't give you the answers to your questions.
Also, when tracking my shipments, I found that, they never even came close to my town and were then rerouted back to Culver City (at Bidz.com)...I'm still awaiting another 48hrs.
If anyone is interested in a class action suit, please let me know, I'm ready for a fight!!
I stand to lose over $300.00 to a fraudulent company.
Denise
Gridley, California
U.S.A.
I have contacted Bidz via live chat (they make sure you can't talk to them by not posting a telephone number, and when you do call them, you have to get to 'any' department to get a real person-an then get transferred).
I've spent 35-to 55 minutes chatting with idiots who refuse to help you or even answer your questions. I was told to wait 48 hours (not once, but twice, so, i've waited 96 hrs) for a response from bidz. The reponses are always the same. They don't give you the answers to your questions.
Also, when tracking my shipments, I found that, they never even came close to my town and were then rerouted back to Culver City (at Bidz.com)...I'm still awaiting another 48hrs.
If anyone is interested in a class action suit, please let me know, I'm ready for a fight!!
I stand to lose over $300.00 to a fraudulent company.
Denise
Gridley, California
U.S.A.
3 Updates & Rebuttals
Denise
Gridley,California,
U.S.A.
Felicia, my package was undeliverable because it NEVER made it to my town of Gridley, therefore, it couldn't have been recceived by me!
#2Author of original report
Fri, August 18, 2006
Oh Felicia, please take a reality pill! Thank you for your response. Are we now blaming the post office for this mishap? My packages show (via your tracking methods) that my packages are going to a town very far from me (I guess you call that a distribution center?) and then they are being returned to YOUR warehouse as undeliverable?..Hmmmm.. Please help us understand this process? Every time I contact YOUR claims department, I get the VERY same response...Please allow 48 hrs. Bleh, Bleh, Bleh..Are there any lawyers out there looking for a class action suit? I'm sure you would have quite a following!..Let's get real here!..It's going to come back and bite you in the BUTT!!! (and Felicia Dear, You have all my pertinent info regarding this, and yet you pretend that if you get it you will assist..oh brother!)
Felicia
Culver City,California,
U.S.A.
Account located
#3UPDATE Employee
Fri, August 18, 2006
We were able to locate your account with the information provided by the RipOff Report. Conversation on 8/14/06 initiated by customer asking why her package was returned undeliverable. Response within 24 hours: Sender: edwajew [[email protected]] Sent On: 8/15/2006 9:23:30 AM Addressed To: xxxxxx Mail Subject: RE: Inv. # 2673409 Dear Customer, SMARTPOST is returning your package Invoice # 2673409 Your package is being returned to us by the United States Postal Service as undeliverable. A package is usually returned to Bidz.com, if the Post Office can not locate an address. We will email you once our inventory department notifies us that the package is back. Thank You, Claims Department This notification should have been received. The process for undeliverable packages may require several business days. We cannot proceed unless we have confirmed we have the package. At this point, the fact that it was returned does not place Bidz at fault. If the address is correct, it then will not place the customer at fault either. It has only been scanned in Culver City as of 8/14/06. This does not necessarily mean Bidz.com received it that same day. Bidz is not purposefully delaying this process. We must investigate the reasons the package came back to us so that the same mistakes are not made on future orders or should this one be reshipped. The customer will be emailed with the details of the reship by claims upon receipt. Please forward all inquiries to [email protected] and/or [email protected]. If this was the error of the delivery agency, you may qualify for a free reshipping of the parcel. We appreciate your patience and believe this issue will be resolved shortly.
Felicia
Culver City,California,
U.S.A.
Various reasons may apply
#4UPDATE Employee
Fri, August 18, 2006
There could be a multitude of reasons your issue is not being properly addressed. Please provide a listing number or invoice number here for specifics on your issue. We apologize for any time you feel you have wasted and are seeking your cooperation to aid in resolving your problem.
