- Report: #785343
Complaint Review: Big Tree Specialist - internet California
Reported By:
Mike -
Irvine., California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Big Tree Specialist
PO Box 235152 Encinitas, California 92023 internet, 92023 California, United States of America
Phone:
619-888-6000
Web:
http://bigtreespecialist.com/
Categories:
Business Rating:
(0)
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Big Tree Specialist Kenny Clemens Internet SCAM Artists, Crooks and Liars, they take your deposit and never provide you service, they have junk trees to offer. RUN Away from these people before they take you like me for $11,000.00 internet, California
I was contacted by Kenny Clemens offering to sell me Canary Island Palms for a project and he gave me a great price for them. I gave him a deposit for 11,000.00 for 4 trees. He was never able to produce the trees as stipulated in his agreement. He tried to sell junk trees. They have refused to reply to our demands and refund our deposit. They have terrible communication, there is never anyone to answer a phone. The only phone they have listed is a cell phone and a web page that makes them seem and look greater then they are. Word on the street is they are all washed up!! They have no money to operate. Which is why they haven't refunded our deposit. Everyone in the business hear the same stories of people being taken for there deposit. They have the reputation of been thief's. They have numerous claims against there state bond which has been suspended. An soon there state contractor license will be too. If anyone want to join me in bringing civil and criminal charges to everyone associated with this company...let me know.
1 Updates & Rebuttals
Kenny C
United States of AmericaKenny Clemens/Big Tree Specialist Not Fraudulent
#2REBUTTAL Owner of company
Thu, April 05, 2012
Mike physically chose his palms. For over two hours we measured and selected the trees he wanted for his project. He was adamant that these were the perfectly matching trees for his job. He was so confident that he signed contract and gave deposit in front of the trees with my father as a witness. Big Tree Specialist then purchased the trees using the deposit to pay for the trees in full. The next step was that we gave Mike the date we would trim the trees for his job and he gave us a date he wanted the trees delivered. We then began trimming the trees and Mike showed up unannounced (which is fine) and physically stopped our employee and said he no longer wanted the trees he had chosen and paid for. He then insisted on different trees after the deposit had already been paid to the property owner. At this point there was no going back on this order. We had no deposit to refund to him. We are a small family run business and in the 20 years and thousands of trees moved with happy customers we have never experienced a client who thought he could change contracted, paid for and trimmed trees. The trees are still in the field, perfectly healthy and beautiful specimens. Mike has settled with our bond company for less than $2,000 because he knew was in the wrong and has never been heard from again. He had no right to slander our company. He maliciously used words that have caused us to lose business and he has never apologized or rightened his wrong by removing this report. If I were in need of a landscaper I would certainly think twice before using Mike Arballo and Wpe Landscape in Irvine who is so inexperienced in the specimen trees and whose moral compass is off center to try and rip off a legitimate family business.
