- Report: #463082
Complaint Review: BigDaddy Spy - PhoneStealth - BlueWare Spyware - Atlanta Georgia
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Author Confirmed
Why?
BigDaddy Spy - PhoneStealth - BlueWare Spyware
bigdaddyspy.com, phonestealth.com Atlanta, Georgia, U.S.A.
Phone:
877-4675311
Web:
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BigDaddy Spy - PhoneStealth - BlueWare Spyware cell phone spyware....total fraud....total lies.....will take your money and not respond Atlanta Georgia
BigDaddySpy.com (and their other company site PhoneStealth.com) sells BlueWare spyware. It is a total fraud. On the website in the FAQ the question was 'do i have to load the software onto the target phone' and the answer was NO. This is a lie. Once you finally get your software and upload it to your phone, you have to A) go in and change the language from slovenic to english and then as STEP 2....you MUST change a setting on the target phone which means you absolutely positively must have control over the target phone. You then, after changing the setting, MUST have the two phones side by side for a length of time to 'link' the phones. The biggest lie here is, yes, once the phones are linked, anything you want to do to the target phone you may or may not be able to do but ONCE YOU ARE OUT OF BLUETOOTH RANGE, YOU HAVE TO DO THE WHOLE THING AGAIN. Meaning. if you want to see call logs, sms logs and listen to live calls YOU CAN'T BE MORE THAN 18-20 FEET AWAY from the phone. I just noticed it says 'rated number one software of 2009 by Softglare Magazine'...yes....you read correctly...unfortunately i did not. I just glanced over it and thought I saw softWare magazine, but alas, it is softGlare magazine...(does not exist).....This product is crap and the best part is their phone support. They leave you on hold for around 13-15 minutes and then you get one of two options (I experienced both TWICE). One option says leave a message. and the second option is 'there has been a technical error in your connection and we must disengage the line' and THEN THEY HANG UP. They had online support that went fine while I was having difficulty loading it, but the minute I called them out on the lie about not having to have the target phone in your possession....poof...they are a ghost. I told them either to refund my money by monday or I would start criminal investigations towards them...but I am bored, it is Friday, and they have not responded to any one of my 7 refund demands though I thought it my responsibility to let anyone else know before they too get ripped off by these guys. BigDaddySpy and/or Phonestealth.com are the sellers....BlueWare is the software. here are the websites BIGDADDYSPY.com and PHONESTEALTH.com ...... good luck
Slhkah
phoenix, Arizona
U.S.A.
Slhkah
phoenix, Arizona
U.S.A.
3 Updates & Rebuttals
wldtng62
Huntington,West Virginia,
United States of America
what a scam!!
#2Consumer Comment
Fri, December 18, 2009
I too have been ripped off by this company. There is no technical support and I too am demanding a refund!!! I didn't get as far as the first person, I couldn't even get the software downloaded to MY cell phone, let alone a "target" phone!! EVERYONE, STEER CLEAR OF THESE SCAM ARTISTS!!!
RD
Massachusetts,United States of America
Agree 100% with Complaint
#3Consumer Comment
Sun, November 29, 2009
I agree with this complaint 100%. I also paid $69 for vaporware. I was told by online support that it was not compatible with my phone after the sale. I was then told that all sales are final and a refund would not be processed. I have since cancelled the charge with my credit card. I have also opened a complaint with the Better Business Bureau who coincidently has rated Big Daddy with a 'F' rating. Check for yourself.
It amazes me that this company is not prosecuted for these scams.
Big Daddy
Atlanta,Georgia,
U.S.A.
Big Daddy Technology Rebuttal
#4REBUTTAL Owner of company
Thu, July 09, 2009
Dear Consumer, I do regret our product did not meet your standards, however I would like to address some statements made in your report. You claimed the following statement was a lie: "Do I have to load the software on the target phone? No". The software is NEVER loaded on the target phone. And according to the instructions you mentioned in your report, you never loaded any software on the target phone. You simply paired the target phone to your host phone as you would any Bluetooth device. This is a Bluetooth security requirement and has nothing to do with our software. This is stated in numerous places in the ad, and in the agreement you accepted. You claimed that once you are out of Bluetooth range, you must follow all steps again. This is not the case and clearly outlined in the PDF manual and the Video manual. By selecting "Always Accept Connection" on the target phone, you never have to pair the 2 phones again. The first time is sufficient. As mentioned earlier, it uses the same technology as any Bluetooth device (i.e. a Bluetooth headset). Bluetooth range has been known to reach as far as 1.2 miles, however the standard is about 100 feet. We are glad you were able to take advantage of our online support, however I could not find an entry under your name. We are not ashamed of our product, and our techs are very experienced in using the software - they are all required to have it loaded on their phones. If you had trouble with our phone support, we do apologize - we have had high call volumes recently due to our online promotions. While we are terribly sorry your experience was unpleasant, we do ask that you not label our company as a "ripoff". We have hundreds of satisfied customers every day. We are the original BlueWare retailer - please do not confuse us with the actual ripoffs on the internet.
