- Report: #220477
Complaint Review: Blockbuster Incorporated - Bellevue Washington
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Author Confirmed
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Blockbuster Incorporated
Bellevue, 98008-3917 Washington, U.S.A.
Phone:
425-562-1500
Web:
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Blockbuster, Incorporated, Dallas, TX 75380 Totally bogus "kept beyond due date" charges for company acknowleged returned movie rentals. Bellevue Washington
I was unfairly sent a bill from Blockbuster today, which claimed that I owed overdue charges on a DVD movie that I returned a day early! This is the second, and last time, that Blockbuster will have a chance to accuse me of having not returning a rental movie, that was later confirmed returned, and cleared by their own employees.
I recently joined a local Blockbuster Movie rental location at the Crossroads location in Bellevue Washington, about one mile from the Microsoft campus. This is my second Blockbuster membership, the first of which I terminated near my former residence in Newport Beach, California, after what has now become a repeated, and extremely negative rental experience.
The facts: I rented a total of five DVDs during Blockbuster's current promotion for unlimited DVD movie rentals @ $1.99 each, based on returning the rentals as agreed, which I did.
I received a folded postcard which was labeled "STATEMENT ENCLOSED" (sic), a notification that I was incurring delinquent charges for a movie I returned almost a week and a half earlier!
I called the store, and Shawn (Sean?) took my complaint, and said he would check to see if it was returned to stock. There were over one hundred DVD's to check, and Sean (Shawn?) needed to call me back.
After about half an hour, the same Blockbuster employee called to say "we found your returned DVD, and everything is taken care of." This statement from Shawn (Sean?) was phrased and stated as though he was doing me a big favor. I gave the Blockbuster employee an opportunity to apologize, and when none was offered, I responded that his explanation wasn't good enough, and that this is a shoddy way to treat customers.
Blockbuster has my credit charge number, and if Blockbuster screws up, it won't be Blockbuster that suffers, it is myself and countless other consumers who are placed in the position of defending themselves to a lower authority, namely their own incompetant retail rental employees who assume the customer is at fault.
Sorry Blockbuster Incorporated, this is one customer who has been wronged twice in two widely different goegraphic locations for the last time.
Based on my experience over an almost 20 year span, I am fairly certain that I'm not the only victim out there.
This situation needs looking into, bigtime.
Chris
Redmond, Washington
U.S.A.
I recently joined a local Blockbuster Movie rental location at the Crossroads location in Bellevue Washington, about one mile from the Microsoft campus. This is my second Blockbuster membership, the first of which I terminated near my former residence in Newport Beach, California, after what has now become a repeated, and extremely negative rental experience.
The facts: I rented a total of five DVDs during Blockbuster's current promotion for unlimited DVD movie rentals @ $1.99 each, based on returning the rentals as agreed, which I did.
I received a folded postcard which was labeled "STATEMENT ENCLOSED" (sic), a notification that I was incurring delinquent charges for a movie I returned almost a week and a half earlier!
I called the store, and Shawn (Sean?) took my complaint, and said he would check to see if it was returned to stock. There were over one hundred DVD's to check, and Sean (Shawn?) needed to call me back.
After about half an hour, the same Blockbuster employee called to say "we found your returned DVD, and everything is taken care of." This statement from Shawn (Sean?) was phrased and stated as though he was doing me a big favor. I gave the Blockbuster employee an opportunity to apologize, and when none was offered, I responded that his explanation wasn't good enough, and that this is a shoddy way to treat customers.
Blockbuster has my credit charge number, and if Blockbuster screws up, it won't be Blockbuster that suffers, it is myself and countless other consumers who are placed in the position of defending themselves to a lower authority, namely their own incompetant retail rental employees who assume the customer is at fault.
Sorry Blockbuster Incorporated, this is one customer who has been wronged twice in two widely different goegraphic locations for the last time.
Based on my experience over an almost 20 year span, I am fairly certain that I'm not the only victim out there.
This situation needs looking into, bigtime.
Chris
Redmond, Washington
U.S.A.
3 Updates & Rebuttals
Garrett
Smithville,Tennessee,
U.S.A.
Here's a suggestion.
#2Consumer Comment
Fri, March 09, 2007
To Chris and any other consumers who may get ripped off by Blockbuster, There is another avenue that you can take to report this company. It is the Better Business Bureau. By filing with the BBB, you might stand a chance on getting your issue resolved quicker and maybe even get a return on your money, should you be out any. Also, filing with the BBB also helps them to track faulty business issues with this company for other consumers to see on their website, just in case the consumer is not aware of ripoffreport.com. Hope this helps and good luck.
Chris
Redmond,Washington,
U.S.A.
"one or two often happen to slip through the cracks" Hmmm indeed!
#3Author of original report
Sat, March 03, 2007
I have a consumer suggestion that would eventually fix the numerous hassles customers have had with Blockbuster's accounting and training insufficiences. By Blockbuster employee Sean's own admission, Blockbuster tolerates mistakes that allow stuations where "one or two often happen to slip through the cracks." As soon as this happens to you, the customer, cancel your membership pronto and don't look back. If enough customers quit doing business with BLockbuster, Blockbuster Inc. will be forced to behave responsibly if they want to stay in business. Chris
Sean
Panorama City,California,
U.S.A.
Hmmm...
#4UPDATE Employee
Tue, February 27, 2007
It's called a mistake. Somehow, through the 40,000 DVD's in each store, one or two often happen to slip through the cracks. It should have been taken care of by said employee, but if it wasn't, call the store manager when they are in. Monday or Tuesday from 10am-4pm is a pretty sure bet no matter where in the country you are. They would have taken care of it. If not them, then the Customer Care line at 800-406-6843.
