- Report: #1013798
Complaint Review: Bob Montgomery's Collision Center - Louisville Kentucky
Reported By:
Steve -
louisville, Kentucky, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bob Montgomery's Collision Center
5324 Dixie Highway Louisville, 40216 Kentucky, United States of America
Phone:
502-448-2802
Web:
http://bobmontgomeryhonda.com/
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Bob Montgomery's Collision Center Bob Montgomery Honda Destroyed Damaged Lied Broke Poor Work Terrible Service Unprofessional Lazy Louisville, Kentucky
I Brought my vehicle in to be repaired after being involved in an accident. The damage was a dent on the passenger's side door and broken passenger's side mirror. When I picked up my vehicle none of the electronics on the passenger's side worked (mirror, door locks, window, lights), my immobilizer system was giving an error code, and my alarm system wasn't functioning.
When I took the car in, all the electronics were functioning; when I picked it up, the car had a dozen problems that need to be fixed. They're not accepting responsibility for obviously breaking my car. I've been called a liar over the phone, told that they didn't do anything 'wrong' and that all this stuff just magically broke in the 3 days they had my vehicle. I just want my car fixed.
When I took the car in, all the electronics were functioning; when I picked it up, the car had a dozen problems that need to be fixed. They're not accepting responsibility for obviously breaking my car. I've been called a liar over the phone, told that they didn't do anything 'wrong' and that all this stuff just magically broke in the 3 days they had my vehicle. I just want my car fixed.
1 Updates & Rebuttals
Bob Montgomery Chevrolet Honda
Louisville,Kentucky,
United States of America
Response to Bob Montgomery Collision Center Complaint
#2UPDATE Employee
Thu, February 28, 2013
The vehicle in question is a 2003 Saab with 112,000 miles. We repaired a dent in the right fron door and replaced the side view mirror.
After the repairs were completed, the owner said that he was having problems with some of the electronics. We informed insurance company of the problem and they ok'ed to have the Saab dealer to run an electrical diagnosis on the car. They found that the immobilizers in all four doors were bad and the module that controls the window was bad.
At this time the insurance company said they would pay to replace immobilizer in the door that was damaged and the owner would be responsible for the rest. This was a simple repair and if we did damage to the electrical system we would repair or replace the damaged parts. The Saab dealer told us that this is a parts problem not a repair problem.
By the way, the vehicle owner's grandmother works for us and we would do anything within reason to make the owner happy.
