- Report: #170164
Complaint Review: Body Of Change - LA Fitness - Houston Texas
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Body Of Change - LA Fitness
9025 Highway 6 South Houston, 77083 Texas, U.S.A.
Phone:
281-575-0070
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LA Fitness - Body Of Change ripoff BOC service, unable to cancel or to get refund. Houston Texas
I joined BOC (Body of Change) with a 6 months contract on 10/18/05. Due to work schedule changes, I decided to mail in the cancellation on 11/23/05. I cound not mail it earlier nor contact BOC since I was in the middle of the ocean with little contact to the outside world (hurricane damage to oil platform). By the way, I work on oil rigs. In the meantime, BOC continued to charge monthly payment for Nov and Dec 2005.
I called BOC this morning Jan 02, 2006 requesting them to look into my contract cancellation. They said they did not receive the cancellation notice. I said that the cancellation was sent with certified mail with receipt request and I received the receipt showing it was signed by BOC. They also said that they have frozen my BOC account. I asked if they did not receive the cancellation letter then how they would freeze the account without my consent. They said that perhaps it was my personal trainer that he did not see me showing up for the training sessions. Interestingly Phillip, my personnel trainer never called me once though I did leave a message to him telling him I would be unable to make the sessions.
I asked them to fully refund since I haven't even used one single session of the contract. Also, my work routine requires extensive oversea trips that I can't really use the service. At this point, the BOC person I talked to on the phone recommended me to freeze the LA fitness account. I asked why then he said that since I can't use the facility then freezing the account would be better. I then asked why he wanted to freeze the LA fitness account since the paperwork stated clearly that LA fitness and BOC are two independent companies not affiliated to each other. He advised me that the two companies joined about a month ago. At this point, I told him it is okay to freeze my LA fitness account but the reason I called is to request the full refund of the BOC account.
Miguel, the person I spoke to, then advised me that I need to send the followings to get my refund:
- A copy of the certified letter receipt.
- A letter of cancellation (a second one) explains in detail that I cannot go to that location due to work schedule.
- A support document from my manager(s) to verify that my work schedule was indeed being changed to more oversea assignment???
All of the above need to be sent to (via a certified or registered letter with receipt request)
LA fitness / Body of Change
P.O. Box 55088
Irvine, CA 92619
At last, he told me that it would be very difficult to get a full refund due to the circumstances and the contract requirement.
I am writing this letter to file a formal complaint based on the followings:
- BOC/LA fitness business practice is bad: It is so easy to enroll but cancellation is very difficult. They require customers to mail the cancellation via certified or registered mail with receipt request 30 days in advance.
- BOC/LA fitness should not charge customers for sessions that have not been used.
- BOC/ LA fitness freezing account without consent from customer.
- BOC/LA fitness refund policy is questionable. They have no rights in asking me to provide supported document from my manager(s) about oversea assignment. Though I would have no problems providing these.
Phi
Houston, Texas
U.S.A.
I called BOC this morning Jan 02, 2006 requesting them to look into my contract cancellation. They said they did not receive the cancellation notice. I said that the cancellation was sent with certified mail with receipt request and I received the receipt showing it was signed by BOC. They also said that they have frozen my BOC account. I asked if they did not receive the cancellation letter then how they would freeze the account without my consent. They said that perhaps it was my personal trainer that he did not see me showing up for the training sessions. Interestingly Phillip, my personnel trainer never called me once though I did leave a message to him telling him I would be unable to make the sessions.
I asked them to fully refund since I haven't even used one single session of the contract. Also, my work routine requires extensive oversea trips that I can't really use the service. At this point, the BOC person I talked to on the phone recommended me to freeze the LA fitness account. I asked why then he said that since I can't use the facility then freezing the account would be better. I then asked why he wanted to freeze the LA fitness account since the paperwork stated clearly that LA fitness and BOC are two independent companies not affiliated to each other. He advised me that the two companies joined about a month ago. At this point, I told him it is okay to freeze my LA fitness account but the reason I called is to request the full refund of the BOC account.
Miguel, the person I spoke to, then advised me that I need to send the followings to get my refund:
- A copy of the certified letter receipt.
- A letter of cancellation (a second one) explains in detail that I cannot go to that location due to work schedule.
- A support document from my manager(s) to verify that my work schedule was indeed being changed to more oversea assignment???
All of the above need to be sent to (via a certified or registered letter with receipt request)
LA fitness / Body of Change
P.O. Box 55088
Irvine, CA 92619
At last, he told me that it would be very difficult to get a full refund due to the circumstances and the contract requirement.
I am writing this letter to file a formal complaint based on the followings:
- BOC/LA fitness business practice is bad: It is so easy to enroll but cancellation is very difficult. They require customers to mail the cancellation via certified or registered mail with receipt request 30 days in advance.
- BOC/LA fitness should not charge customers for sessions that have not been used.
- BOC/ LA fitness freezing account without consent from customer.
- BOC/LA fitness refund policy is questionable. They have no rights in asking me to provide supported document from my manager(s) about oversea assignment. Though I would have no problems providing these.
Phi
Houston, Texas
U.S.A.
1 Updates & Rebuttals
Phi
Houston,Texas,
U.S.A.
Updated 01/04/06
#2Author of original report
Thu, January 05, 2006
This is the full content of the cancellation letter I sent November 21, 2005. BOC 20430 N. 19th Ave Suite 140 Phoenix, AZ 85027 Dear BOC: I am writing this letter to cancel my enrollment to the fitness service offered by your company. With my current schedule, I am not able to utilize this service at all as I travel 3-4 wks away from home (mostly to other countries or isolated areas). I also would like to request a full refund for the first month that I was charged since I have not able to use any session yet. Attached please also find a copy of the fitness service agreement and a credit card receipt. Sincerely, Phi Nguyen This is the full content of the letter from BOC I received today 01/04/05 BOC 21410 N. 19th Avenue, Suite 210 Phoenix, AZ 85027 1-888-357-2474 EXT 114 December 29, 2005 Phi Nguyen Re: Contractual Agreement No: 1020244 Affiliated Acceptance Corporation No.: 4804-96-0102 Dear Phi Nguyen, This letter is to confirm that the above Agreement remains active and due. As a service to our clients, paying 50% of the remaining balance can terminate the account before the term contract is completed. Your current balance is %528.00; therefore your early termination fee will be $264.00. Furthermore, you also have the option of freezing your account for a maximum of six months for a one-time payment of $90.00. Once again, the contractual agreement is active at Affiliated Acceptance Corporation. In effort of not delaying the termination of this contract any further, we would appreciate if the termination fee of $264.00 or the freeze fee of $90.00 were received in form of money order, check or cashiers check at the above address within 30 days of receipt of this notice. Also you account is currently on freeze for the January installment. Should you have any further questions please feel free to contact me at 1-888-357-2474 Ext. 114. Thank you Alma S. Quality Assurance Department ----------------------- My comments: - Miguel and Alma certainly didnot communicate with each other. - I can't locate anywhere on the contract terms of these outrageous rate of termination (cancellation) and freeze. - Hope this will help others to stay away from this company.
