Complaint Review: BodyBody.com - Chicago Illinois

What you will find below is a copy of the correspondence that I had with the Chicago area BBB. Unfortunately, they found my complaint to be out of their purview. They referred my complaint to the state Attorney General, who also found my complaint to be out of their purview. I eventually abandoned hope and chalked up my loss to a learning experience. I do not want to see others have the same result that I had. After the July 18, 2005 email, I sent a combination of approximately 50 more emails, faxes and registered letters. I never received another reply, leading me to believe that I was blocked and/or ignored. Moral of this story: If you don't mind giving your hard-earned money away, order from BodyBody.com!

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BBB CASE#: 94034349

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NAME: Verlaine Studio, Inc.-Marc

BBB MEMBER: NO

CONTACT: Ms. Nikole Salinas

ADDRESS: 211 E. Ohio St Ste 1813, Chicago, IL 60611

PHONE: 312 222-9171

FAX: 312 733-0928

Website: www.bodybody.com

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04/23/2007 Inform Business of Complaint

04/23/2007 Send Acknowledgment to Consumer

04/23/2007 Complaint Validated by BBB Operator

04/23/2007 ReOpen the Complaint

08/19/2005 Case Closed as Beyond Purview

08/19/2005 Inform Consumer-Referral to Federal AG

08/19/2005 Out of Purview-Referral to Federal Attorney Gen.

08/13/2005 Complaint Received by BBB

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Please find below a copy of a letter sent to Body Body on August 5, 2005. I have since sent another e-mail to which I have not received a reply. This letter best and fully explains my situation.

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Body Body

211 East Ohio Street

Chicago IL 60611

Dear Body Body:

Re: Order bodybody-9890 from Body Body

I am writing to you to explain a situation and to demand immediate resolution. I wish I did not have to take the time to do this, but unfortunately I do.

Please refer to the following timeline regarding the above mentioned order I placed from your company.

December 12, 2004 - Order placed for one dress at the cost of $104.89 USD.

December 12, 2004 - Billed $104.89 to AMEX by SPORTS WEAR LLC 3126491090 IL.

January 12, 2005 - E-mail requesting status of order from Jennifer.

January 12, 2005 - E-mail reply from Jennifer, "Your dress should ship today."

February 16, 2005 - E-mail to Jennifer advising that the dress has not yet arrived.

February 17, 2005 - E-mail from Jennifer stating, "The dress is still unavailable."

April 22, 2005 - E-mail inquiry whether or not we will see this dress.

April 22, 2005 - E-mail from Jennifer stating, "...we will refund you right away."

May 31, 2005 - E-mail to Jennifer requesting status of refund not yet completed.

June 1, 2005 - E-mail from Jennifer requesting AMEX number because order info had expired.

June 2, 2005 - E-mail to Jennifer giving AMEX number to facilitate refund.

June 2, 2005 - E-mail from Jennifer stating receipt of our number, "Thank you."

July 18, 2005 - E-mail to Jennifer advising refund has still not occurred. No reply.

August 4, 2005 - E-mail to Jennifer advising refund has still not occurred. No reply.

August 5, 2005 - E-mail to Jennifer advising refund has still not occurred. No reply.

That brings me to the writing of this letter. At the time of this writing, there has not been a reply from Jennifer to my last three e-mails, nor has there been a refund. I checked with the Body Body website (http://www.bodybody.com/info.html) and see that Jennifer is still listed as your "customer service specialist" so I trust that no change has occurred there.

I believe I have been co-operative and patient enough, but I still want to bring this transaction to a close.

Please assist me in any way possible, to make this refund take place immediately.

jturner901

Mount Hope, Ontario

Canada