- Report: #346777
Complaint Review: BodyBody.com - Chicago Illinois
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BodyBody.com
211 E. Ohio Street Suite # 1813 Chicago, 60611 Illinois, U.S.A.
Phone:
312-222-9171
Web:
N/A
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BodyBody.com If you don't mind giving your hard-earned money away, order from BodyBody.com! Chicago Illinois
What you will find below is a copy of the correspondence that I had with the Chicago area BBB. Unfortunately, they found my complaint to be out of their purview. They referred my complaint to the state Attorney General, who also found my complaint to be out of their purview. I eventually abandoned hope and chalked up my loss to a learning experience. I do not want to see others have the same result that I had. After the July 18, 2005 email, I sent a combination of approximately 50 more emails, faxes and registered letters. I never received another reply, leading me to believe that I was blocked and/or ignored. Moral of this story: If you don't mind giving your hard-earned money away, order from BodyBody.com!
_________________________________________
BBB CASE#: 94034349
_________________________________________
NAME: Verlaine Studio, Inc.-Marc
BBB MEMBER: NO
CONTACT: Ms. Nikole Salinas
ADDRESS: 211 E. Ohio St Ste 1813, Chicago, IL 60611
PHONE: 312 222-9171
FAX: 312 733-0928
Website: www.bodybody.com
_________________________________________
04/23/2007 Inform Business of Complaint
04/23/2007 Send Acknowledgment to Consumer
04/23/2007 Complaint Validated by BBB Operator
04/23/2007 ReOpen the Complaint
08/19/2005 Case Closed as Beyond Purview
08/19/2005 Inform Consumer-Referral to Federal AG
08/19/2005 Out of Purview-Referral to Federal Attorney Gen.
08/13/2005 Complaint Received by BBB
_________________________________________
Please find below a copy of a letter sent to Body Body on August 5, 2005. I have since sent another e-mail to which I have not received a reply. This letter best and fully explains my situation.
_________________________________________
Body Body
211 East Ohio Street
Chicago IL 60611
Dear Body Body:
Re: Order bodybody-9890 from Body Body
I am writing to you to explain a situation and to demand immediate resolution. I wish I did not have to take the time to do this, but unfortunately I do.
Please refer to the following timeline regarding the above mentioned order I placed from your company.
December 12, 2004 - Order placed for one dress at the cost of $104.89 USD.
December 12, 2004 - Billed $104.89 to AMEX by SPORTS WEAR LLC 3126491090 IL.
January 12, 2005 - E-mail requesting status of order from Jennifer.
January 12, 2005 - E-mail reply from Jennifer, "Your dress should ship today."
February 16, 2005 - E-mail to Jennifer advising that the dress has not yet arrived.
February 17, 2005 - E-mail from Jennifer stating, "The dress is still unavailable."
April 22, 2005 - E-mail inquiry whether or not we will see this dress.
April 22, 2005 - E-mail from Jennifer stating, "...we will refund you right away."
May 31, 2005 - E-mail to Jennifer requesting status of refund not yet completed.
June 1, 2005 - E-mail from Jennifer requesting AMEX number because order info had expired.
June 2, 2005 - E-mail to Jennifer giving AMEX number to facilitate refund.
June 2, 2005 - E-mail from Jennifer stating receipt of our number, "Thank you."
July 18, 2005 - E-mail to Jennifer advising refund has still not occurred. No reply.
August 4, 2005 - E-mail to Jennifer advising refund has still not occurred. No reply.
August 5, 2005 - E-mail to Jennifer advising refund has still not occurred. No reply.
That brings me to the writing of this letter. At the time of this writing, there has not been a reply from Jennifer to my last three e-mails, nor has there been a refund. I checked with the Body Body website (http://www.bodybody.com/info.html) and see that Jennifer is still listed as your "customer service specialist" so I trust that no change has occurred there.
I believe I have been co-operative and patient enough, but I still want to bring this transaction to a close.
Please assist me in any way possible, to make this refund take place immediately.
jturner901
Mount Hope, Ontario
Canada
_________________________________________
BBB CASE#: 94034349
_________________________________________
NAME: Verlaine Studio, Inc.-Marc
BBB MEMBER: NO
CONTACT: Ms. Nikole Salinas
ADDRESS: 211 E. Ohio St Ste 1813, Chicago, IL 60611
PHONE: 312 222-9171
FAX: 312 733-0928
Website: www.bodybody.com
_________________________________________
04/23/2007 Inform Business of Complaint
04/23/2007 Send Acknowledgment to Consumer
04/23/2007 Complaint Validated by BBB Operator
04/23/2007 ReOpen the Complaint
08/19/2005 Case Closed as Beyond Purview
08/19/2005 Inform Consumer-Referral to Federal AG
08/19/2005 Out of Purview-Referral to Federal Attorney Gen.
08/13/2005 Complaint Received by BBB
_________________________________________
Please find below a copy of a letter sent to Body Body on August 5, 2005. I have since sent another e-mail to which I have not received a reply. This letter best and fully explains my situation.
_________________________________________
Body Body
211 East Ohio Street
Chicago IL 60611
Dear Body Body:
Re: Order bodybody-9890 from Body Body
I am writing to you to explain a situation and to demand immediate resolution. I wish I did not have to take the time to do this, but unfortunately I do.
Please refer to the following timeline regarding the above mentioned order I placed from your company.
December 12, 2004 - Order placed for one dress at the cost of $104.89 USD.
December 12, 2004 - Billed $104.89 to AMEX by SPORTS WEAR LLC 3126491090 IL.
January 12, 2005 - E-mail requesting status of order from Jennifer.
January 12, 2005 - E-mail reply from Jennifer, "Your dress should ship today."
February 16, 2005 - E-mail to Jennifer advising that the dress has not yet arrived.
February 17, 2005 - E-mail from Jennifer stating, "The dress is still unavailable."
April 22, 2005 - E-mail inquiry whether or not we will see this dress.
April 22, 2005 - E-mail from Jennifer stating, "...we will refund you right away."
May 31, 2005 - E-mail to Jennifer requesting status of refund not yet completed.
June 1, 2005 - E-mail from Jennifer requesting AMEX number because order info had expired.
June 2, 2005 - E-mail to Jennifer giving AMEX number to facilitate refund.
June 2, 2005 - E-mail from Jennifer stating receipt of our number, "Thank you."
July 18, 2005 - E-mail to Jennifer advising refund has still not occurred. No reply.
August 4, 2005 - E-mail to Jennifer advising refund has still not occurred. No reply.
August 5, 2005 - E-mail to Jennifer advising refund has still not occurred. No reply.
That brings me to the writing of this letter. At the time of this writing, there has not been a reply from Jennifer to my last three e-mails, nor has there been a refund. I checked with the Body Body website (http://www.bodybody.com/info.html) and see that Jennifer is still listed as your "customer service specialist" so I trust that no change has occurred there.
I believe I have been co-operative and patient enough, but I still want to bring this transaction to a close.
Please assist me in any way possible, to make this refund take place immediately.
jturner901
Mount Hope, Ontario
Canada
4 Updates & Rebuttals
Ppatty
Houston,Texas,
U.S.A.
Call Amex
#2Consumer Suggestion
Wed, July 02, 2008
Tell Amex that you want to dispute the charge because you never received the item. Amex should send you a form to complete and refund your money. Amex will then take up the case with the seller. You should include copies of all correspondence with the seller.
Ppatty
Houston,Texas,
U.S.A.
Call Amex
#3Consumer Suggestion
Wed, July 02, 2008
Tell Amex that you want to dispute the charge because you never received the item. Amex should send you a form to complete and refund your money. Amex will then take up the case with the seller. You should include copies of all correspondence with the seller.
Ppatty
Houston,Texas,
U.S.A.
Call Amex
#4Consumer Suggestion
Wed, July 02, 2008
Tell Amex that you want to dispute the charge because you never received the item. Amex should send you a form to complete and refund your money. Amex will then take up the case with the seller. You should include copies of all correspondence with the seller.
Ppatty
Houston,Texas,
U.S.A.
Call Amex
#5Consumer Suggestion
Wed, July 02, 2008
Tell Amex that you want to dispute the charge because you never received the item. Amex should send you a form to complete and refund your money. Amex will then take up the case with the seller. You should include copies of all correspondence with the seller.
