Complaint Review: Bongous - Bongo International - Bongous.com - Bridgeport Connecticut

Hi everyone,


I registered here specifically to write about the Bongous SCAM... yes, it definitely is... here's my story with the:


1) I opened up a Bongous account back in March and didn't end up using it because the vendor I was trying to buy from no longer had the item in stock... I still paid the $5 charge for opening a Bongous account and I was ok with that.


2) A few days later, I figured I'll probably never need this service again so I went online and close my Bongous account - there is a form that you fill out if I recall correctly. I tried to login week after and it seems to have been closed because I could no longer login.


3) Months go by - till July - and I make an order from Amazon using the quick checkout option... I had completely forgotten to remove my Bongous address from my Amazon account and it was set as the default. I didn't notice this during the checkout at all - stupid me... 


4) I check the tracking and I notice that the items had been delivered to the US - I live in Canada. So I knew something was wrong, I investigated and realized what I had done.


5) I went onto the Bongous website and used their "live chat" thing to talk to an operator and explain my situation. She suggested that I create a new BongoUS account and they'll move my items from the old inbox to the new one and then I can have them shipped to me... 


6) I tried to create a new Bongous account and it said that my email address was in use!!! I went back and explained to her that I tried to use the same email address as I had used for my CLOSED account but it wouldn't let me. I asked her WHY they were retaining that detail for a closed account and her suggestion was to use a different email address... I didn't have another email address as that was my primary one so I insisted on reactivating my CLOSED account. She went and spoke with "management" and they agreed to reactivate my old account!


7) She said that I will still incur another $5 charge for reopening my account and that it will be charged to my VISA ON FILE!!!!!! I asked her to confirm that my credit card information was indeed on file eventhough my account had NEVER been used once and it had been closed for many months... she double checked and confirmed that that was the case!!!


8) Upon finding out that my credit card info was being retained, I didn't want them to ship the items back to me anymore and wanted the items sent back to the vendor. I obtained labels and RMA #s from the vendors and asked if I could email their management directly or get their names to ask why my credit card info was being retained indefinitely for an account I hadn't even used! She said she couldn't provide me with her manager's name!!! Then when I insisted she said Brian! I asked if he had a last name and she said she can't give me that, I said fine as long as there aren't TWO Brian in the company. I asked for his direct email address but she refused to give me that detail and said that I will need to contact their support email and indicate my Ticket #.


9) I emailed Brian from management asking him to explain why my credit card was being stored for a closed unused account and asked him to immediately remove that information from their system. 8 days go by and no reply although their automated system said that they would respond back in 1 business day.


10) I get a call from my Visa saying there are numerous possible fraud charges on my credit card and all originating from the US... one for $2.45 something and the other one is for $2500.00!!!!! Visa had already determined that those charges were fraud.... I had NOT used my Visa ANYWHERE EVER except for BongoUS so they either leaked my Visa detail or sold it to some other third party or used it themselves... I am not sure if that was because I had emailed them asking to remove my credit card info!!!! Whatever it is, I am now being issued a new Visa card and number.


11) I do not think they will EVER ship back the items to the vendors... I contacted them today via online chat and they had received my email from 8 days ago but didn't process the returns or even print the labels... I ended up with the same operator and she told me that she'll take care of the returns... I really HIGHLY doubt it since it seemed like they were trying to brush me off... I'll find out in a few weeks for sure but so far I've had nothing but a negative experience with them.


BE CAREFUL PEOPLE.. DO NOT USE BONGOUS... THEY ARE FRAUD AND WILL KEEP YOUR CREDIT CARD DETAIL FOREVER!

I like this service and notice that most of the complaints are originating from highly fraudulent countries.  It's like a thief complaining about someone's house that has a burglar alarm and a watchdog. 

Just my two cents.

I saw this report and want to ad that I found an actual business in the USA that is Approved by US Postal Services and Offered me an unmatched service and security of my parcel in addition to saving about $500 / Month in shipping charges alone! My business is benefiting from there service and you should check them out at www.getmyusmail.com they offer great shipping discount worldwide and use Neighborhood Parcel for all shipping. Take a look at them, you can not afford not to.

Please note that "Peter" is not entirely certain where he is located. That said he could be from either Thailand or Vietnam which are both considered high risk countries. If you have any questions about our service, please do not hesitate to contact us.

Here is the fact : I got 2 packages from difference sellers, the first one have the billing from one of my friend in USA and the second one have the billing with my name, they request my friend provide Document (Credit Card Scan + ID) if not they will put on hold the second package too, everyone use Mail forward service can know that is the SCAM because there is no service request you provide any document beside the USPS form when you sign up to reiceive your package. So I would like to said again "Stay away from them if you don't want lost money for nothing".

Bongo International provides mail and parcel forwarding services specifically to international consumers that wish to purchase US goods. Due to the high rate of credit card fraud on international transactions, it is company policy not to forward goods purchased under a name that differs from our customer's. This prevents "fraudsters" from maintaining a valid account with Bongo International and using our services to forward fraudulently purchased goods outside the US. In situations where a party in the US purchases goods on behalf one of our customers, we request that they provide an image of their identification and credit card to confirm the purchase is not fraudulent. It is also important to note that we offer personal shopping services whereby Bongo International will purchase goods on the behalf of our customers, so there is no need to rely on US based friends to make purchases. We can not speak directly to this complain as we do not, nor have had, a customer with a first name of Paul from Thailand. If you have any questions concerning our policies, please visit www.BongoUS.com. Kind regards, Bongo Customer Service