- Report: #44333
Complaint Review: Brookdale Dodge Reiner Krumpelmann Chrysler Customer Service - Brooklyn Center Minnesota
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Brookdale Dodge Reiner Krumpelmann Chrysler Customer Service
6800 Brooklyn Boulevard Brooklyn Center, 55429 Minnesota, U.S.A.
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763-560-8000
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Brookdale Dodge, Reiner Krumpelmann, Chrysler Customer Service Ripoff & waste of time - cheated out of major engine repair on Dodge Neon rip-off Brooklyn Center Minnesota
When our dodge neon was diagnosed at a local service station to need a head gasket and new head installed, we were not surprised as it had been leaking oil and coolant for some time. According to several knowlegeable individuals, those in the service departments of automotive dealerships and fellow neon owners, this was a common problem found in many of the early model neons.
Apparently the original gasket was comprised of a single layer, and when the coolant came in contact with the gasket, over a period of time it eventually broke down the gasket. It was then that the coolant caused the pitting of the head, which not only requires a costly replacement of the gasket but also a new head for the engine. This repair has cost us approximately $2,000.
Subsequently, Chrysler has changed from a single layer gasket to a multilayer gasket, therefore eliminating this major manufacturers defect in later models. But this does not help us, since no recall was ever made to correct this problem.
When I contacted the service manager, Reiner Krumpelmann at Brookdale Dodge, I was told once again that this was a common problem in the early model neons and that Chrysler was handling this problem on a case by case basis. I was then given the Chrysler Customer Service number and told to contact them. I immediately called and was assigned a file number and told to contact a local dealer for the repair.
I returned to Brookdale Dodge to speak with Reiner. He told me that he had contacted the Chrysler field service rep and that the rep told him, Chrysler would pay for the entire repair with the exception of a $500 deductible as long as the all the work was done at a Daimler Chrysler dealership. This sounded great except for one major problem. They already knew that my car was at an independent service station for diagnosis and that the head had already been removed for testing.
I was told that in order for Chrysler to cover this repair, the service station must totally put my neon's engine back together, along with new gaskets and seals and be running well enough to drive it over to the dealership. At this point I would then need to pay the dealership for rediagnosis of the problem.
I believe Chrysler only made the offer because they knew it was not economically feasible to put back my original head and pay the deductible of $500 in order for the dealer to complete the repair. The cost to get my car back in running condition would have been $1,200 at the service station, plus the $500 deductible at Brookdale Dodge. This equates to a combined total of $1,700. Therefore, I felt as if I had no choice but to have the repair completed at the local service station.
Logically, it made no sense for me to have the service station replace the gaskets and seals and put my engine back together with the bad head, and then drive it two miles away to the dealership so that they could then tear my engine apart for a second time and do pretty much the same thing the initial service station did the day before. I tried to explain to the Chrysler Customer Service rep that it didn't make common sense for me to pay the initial service station $1,200 and another $500 to the dealership and then have Chrysler incur another $1,500 to do the replacement of the head and related gaskets and seals at the dealership.
I tried countless times to compromise with Brookdale Dodge and the Chrysler Customer Service Rep. I suggested towing the car to the dealership in order to help defray the cost at the initial service station, so they wouldn't have to charge for the new gaskets and seals and further assembly. In addition, I was willing to bring the old head in for analysis at the dealership. Also, I inquired whether Chrysler would consider supplying the parts. (we would be willing to waive all part warrantys, since the dealer would not be supplying the labor on installation).
All this was to no avail. I spent countless hours getting the run around from Brookdale Dodge and the Chrysler Customer Service. In the end, I was told by the Chrysler Customer Service rep, he couldn't believe they were even talking to me since my car was six years old. He felt that I should just be glad my car lasted as long as it did.
If I had known the extent of the problem at the time I brought my neon in for diagnosis, I probably would have taken it to a dealer. However, I didn't and because of Chrysler' inability to provide good reasonable service it's costing me an additional $1,500. Due to a manufacturer's defect fully admitted by Chrysler, I had to spend $2,000 for their screw-up.
Kimberly
Dayton, Minnesota
U.S.A.
Click here to read other Rip Off Reports on Chrysler & Chrysler Products
Apparently the original gasket was comprised of a single layer, and when the coolant came in contact with the gasket, over a period of time it eventually broke down the gasket. It was then that the coolant caused the pitting of the head, which not only requires a costly replacement of the gasket but also a new head for the engine. This repair has cost us approximately $2,000.
Subsequently, Chrysler has changed from a single layer gasket to a multilayer gasket, therefore eliminating this major manufacturers defect in later models. But this does not help us, since no recall was ever made to correct this problem.
When I contacted the service manager, Reiner Krumpelmann at Brookdale Dodge, I was told once again that this was a common problem in the early model neons and that Chrysler was handling this problem on a case by case basis. I was then given the Chrysler Customer Service number and told to contact them. I immediately called and was assigned a file number and told to contact a local dealer for the repair.
I returned to Brookdale Dodge to speak with Reiner. He told me that he had contacted the Chrysler field service rep and that the rep told him, Chrysler would pay for the entire repair with the exception of a $500 deductible as long as the all the work was done at a Daimler Chrysler dealership. This sounded great except for one major problem. They already knew that my car was at an independent service station for diagnosis and that the head had already been removed for testing.
I was told that in order for Chrysler to cover this repair, the service station must totally put my neon's engine back together, along with new gaskets and seals and be running well enough to drive it over to the dealership. At this point I would then need to pay the dealership for rediagnosis of the problem.
I believe Chrysler only made the offer because they knew it was not economically feasible to put back my original head and pay the deductible of $500 in order for the dealer to complete the repair. The cost to get my car back in running condition would have been $1,200 at the service station, plus the $500 deductible at Brookdale Dodge. This equates to a combined total of $1,700. Therefore, I felt as if I had no choice but to have the repair completed at the local service station.
Logically, it made no sense for me to have the service station replace the gaskets and seals and put my engine back together with the bad head, and then drive it two miles away to the dealership so that they could then tear my engine apart for a second time and do pretty much the same thing the initial service station did the day before. I tried to explain to the Chrysler Customer Service rep that it didn't make common sense for me to pay the initial service station $1,200 and another $500 to the dealership and then have Chrysler incur another $1,500 to do the replacement of the head and related gaskets and seals at the dealership.
I tried countless times to compromise with Brookdale Dodge and the Chrysler Customer Service Rep. I suggested towing the car to the dealership in order to help defray the cost at the initial service station, so they wouldn't have to charge for the new gaskets and seals and further assembly. In addition, I was willing to bring the old head in for analysis at the dealership. Also, I inquired whether Chrysler would consider supplying the parts. (we would be willing to waive all part warrantys, since the dealer would not be supplying the labor on installation).
All this was to no avail. I spent countless hours getting the run around from Brookdale Dodge and the Chrysler Customer Service. In the end, I was told by the Chrysler Customer Service rep, he couldn't believe they were even talking to me since my car was six years old. He felt that I should just be glad my car lasted as long as it did.
If I had known the extent of the problem at the time I brought my neon in for diagnosis, I probably would have taken it to a dealer. However, I didn't and because of Chrysler' inability to provide good reasonable service it's costing me an additional $1,500. Due to a manufacturer's defect fully admitted by Chrysler, I had to spend $2,000 for their screw-up.
Kimberly
Dayton, Minnesota
U.S.A.
Click here to read other Rip Off Reports on Chrysler & Chrysler Products
3 Updates & Rebuttals
Greg
Brooklyn Park,Minnesota,
U.S.A.
The Blame Game
#2Consumer Comment
Wed, October 19, 2005
Let's look at this as 2 seperate points..... 1. If you expect a Chrysler dealership to take care of a problem. Then bring it to a Chrysler dealership in the first place. Once another shop has begun work on that vehicle, the dealership has no idea what has or has not been done to that vehicle. 2. I understand that vehicles of various makes and models have had certain problems arise that seem to be common to that particular vehicle. I would be interested in seeing the service record for that vehicle. Did that neon have regular flush and fills of the cooling system as prescribed in the owners manual. It is very easy to point fingers after something is broke. Maybe we should look at how it was maintained in the first place.......... I have no interest in Brookdale Dodge myself. I have purchased vehicles from them. I have had vehicles serviced there. I even had a problem with a certain service manager by the name of Green 10 yrs ago. I only offer this as additional information to think about.
Jan
Lodi,California,
U.S.A.
Dodge Warrenty
#3Consumer Comment
Sun, May 23, 2004
Neon 1998 In first year I had rear main seals and head gasgets repleced 2 transmissions and each one was worse the the other for the howelling noise numiours break jobs to correct a noise that never went away. It was a real mess that Chrysler never would back up. I now have a 2002 1500 Pick Up the side morriors are falling off and the U joints make noise I am having a time getting all that taken care even though the Truck has 2600.00 miles and still under warrenty. After this Truck I will never buy a Chrysler product again. Good to you all
Anthony
Bloomington,Minnesota,
U.S.A.
you should have started with the company that built the car
#4Consumer Comment
Fri, October 03, 2003
I work for a chrysler dealer and I think if you wanted chryslers help,(on a six year old car)non the less you should have started with the company that built the car. And yes they were willing to help you if you had brought your car to them in the first place,I dont think that its fair to assume that they are going to pick up your pieces and pay for it.The dealerships spend a minimum of 50 to 100 thousand dollars a year each staff of technicians. You were trying to save a buck and it cost you,it happens once in a while.
