- Report: #588023
Complaint Review: Capital Moving Services Inc. - Scarborough Ontario
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Author Not Confirmed
Why?
Capital Moving Services Inc.
380 Tapscott RoadUnit # 1-2 Scarborough, M1B2YB Ontario, United States of America
Phone:
(800) 727-4693
Web:
www.capitalmoving.ca
Categories:
Business Rating:
(0)
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Capital Moving Services Inc. Capital Moving Services, Capital Moving Services Inc. STUDENTS AVOID USING CAPITAL MOVING SERVICES Scarborough, Ontario
I am a student who engaged Capital Moving Services to move from Vancouver to Montreal. I used this company because they offered the best cost quote. When my items were delivered, Capital Moving Services requires that you pay them before the items are moved off the truck. I was careful to check off the inventoried items (as inventoried by Capital Moving and myself when they were picked up in Vancouver) as they were taken off the truck. One box of items valuing approximately $2500 did not appear. When I asked about the missing box, the mover said 'oh yes, they knew about the missing box'. I followed up with Capital Moving Services right away and they indicated that they were 'looking for the box'.
Over the following 8 days, I had to contact them numerous times (they didn't follow up with me). At their instruction, I then finally filed a claim form because I had purchased $2000 of declared value insurance for $42. 4 weeks later I had not heard back so I followed up and was told that a claim response was going to be sent out. Upon receipt of the report the following week indicated that I was entitled to $2000/61 items (where an item is a box, broom, wood futon piece, etc.) = 32.78 - $300 deductible = $0 compensation. I sent an e-mail indicating that I would not accept their claim response for non-delivery my box of items.
I received an e-mail response from Elena Balduk indicating that they could provide some nominal compensation. When I filed a complaint through the Better Business Bureau, Elena Balduk eventually offered a $75 compensation credit. I did not accept this offer for the $2500 worth of non-delivered boxed items and alarmingly the BBB has closed the case and indicated "Bureau judged complaint resolved". Moreover, the BBB agent that handled this case refused to change this claim resolution. So the lesson is to consult the BBB website regarding complaints for a company but ignore the BBB conclusions as they may not represent the true case result (unfortunately such problems with specific BBBs have been noted before - you can google Mid-Western and Central
Ontario Better Business Bureau and Beware to view).
I hope that in describing this ordeal it will mitigate further victims of Capital Moving Services. In short, don't use Capital Moving Services, your moved items are not safe and may not be returned to you and, as other Capital Moving customers have indicated, one way or another it is going to cost you much more than you expected.
