Complaint Review: Capital One Bank (Canada Branch) - Scarborough Ontario

Sounds like you've been through the wringer! I'm not sure I ever read what kind of fee they were charging you. Is it possible you made a late payment or went over your limit? Or is there an annual fee associated with the card? If so, they would have had your authorization to make those charges, but if it's just random, that's odd and I would expect the banking regulators to be interested in it.

Just found out Capitalone charged (stole) me another $29.00 fee on my account after the ombudsmen department for Capitalone said it was all dealt with. I discovered it when looking at my account. Called Capitalone one today and spoke to Melanie a Supervisor, she was rude to me, then called back and talked to another supervisor "Claire" she was rude too. Claire started raising her voice and screaming at me, I told her she does not need to be rude or scream at me, that I am a customer of Capitalone and don't need to be treated like this, I told her I will be contacting Richard Fairbanks. She yelled at me "Who is Rich Fairbanks?" I replied he is the President of your Company. She goes "Oh, I didn't even know who he is, don't really pay attention to any of that." After Claire screamed at me and raised her voice I asked to speak to her boss, she connected me through to Jason (Account Mgr) in the New Brunswick call center and he refused to refund me the $29.00 fee that capital one put onto my account. Told him that I would be updating my ripoff report on Capitalone and he did not care one bit, at all in any way. He refused over and over again to refund me my $29.00 fee. Jason tried to throw it back on me that the $29.00 fee was all my fault. No I should not have to pay the $29.00 fee, especially when I didn't know about it. I am fed up with Capitalone and have given them many chances and this latest round this morning with being yelled at is enough for me. Of all the years I have dealt with Capitalone I don't ever recall being treated so rudely in my life. I am putting in a complaint on Capitalone to the Federal Government and Capitalone Corporate Centre. I am very suspicious that this $29.00 fee thing is a big scam and puts untold Millions into the pockets of Capitalone's revenue accounts. I am suspicious that Capitalone one is not only ripping me off but many others.

Capitalone has been very fair and have assured me that the problems have been addressed and dealt with. I appreciate their ombudsman department looking into my concerns. They handled it in a professional manor and satisfied that it is dealt with for now. Thank you Captialone for acknowledging my problems and issues. Thanks to ripoffreport for allowing me to post my consumer problems I was having on this site.

Just wanted to give everyone an update, The original day I posted the complaint on ROR, my wife phoned Capitalone because I could not discuss my own account with them. Capitalone informed my wife that I had been dead since December 21, 2006. It was a big shock to her, considering I was sitting right near her, breathing, talking, I am alive. Capitalone said the problem would be corrected and they would have my credit report backdated to cover the mess up (From Dec 21, 2006 and on no credit reporting on my monthly payments on card). Captialone also said I would be back on the account as being alive, and that my account would be restored to where I can call in and ask questions, do things, use the account, etc. Just today I noticed on my statement that Capitalone wrongfully charged us another $29.00, I called in to have this corrected, the customer service rep asked for my name, I gave it to them. I then asked for the $29.00 fee be removed, and they said that they can not discuss the account with me. I asked why? They said my privileges were limited on what they can discuss with me on my account. Had to have my wife talk to them again. My wife then asked why they didn't correct the screw up already and that I should be able to discuss my account with them. The rep could hardly speak english, after having to argue for almost 5 minutes or more, they finally corrected the mistake of the $29.00 fee. When we asked for a supervisor, we were hung up on. Real Nice Capitalone, hanging up on your customers. Captialone is at their old games again, I wish Richard Fairbanks would get off his arse and get this all sorted out. If he is the CEO/President of Capitalone, then I feel he should have some responsibility over his own company. I don't think this will ever end..............Thanks Capitalone. I am going straight to the top this time and will be demanding action from Mr. Fairbanks. Enough is enough......

Just wanted to give everyone an update, The original day I posted the complaint on ROR, my wife phoned Capitalone because I could not discuss my own account with them. Capitalone informed my wife that I had been dead since December 21, 2006. It was a big shock to her, considering I was sitting right near her, breathing, talking, I am alive. Capitalone said the problem would be corrected and they would have my credit report backdated to cover the mess up (From Dec 21, 2006 and on no credit reporting on my monthly payments on card). Captialone also said I would be back on the account as being alive, and that my account would be restored to where I can call in and ask questions, do things, use the account, etc. Just today I noticed on my statement that Capitalone wrongfully charged us another $29.00, I called in to have this corrected, the customer service rep asked for my name, I gave it to them. I then asked for the $29.00 fee be removed, and they said that they can not discuss the account with me. I asked why? They said my privileges were limited on what they can discuss with me on my account. Had to have my wife talk to them again. My wife then asked why they didn't correct the screw up already and that I should be able to discuss my account with them. The rep could hardly speak english, after having to argue for almost 5 minutes or more, they finally corrected the mistake of the $29.00 fee. When we asked for a supervisor, we were hung up on. Real Nice Capitalone, hanging up on your customers. Captialone is at their old games again, I wish Richard Fairbanks would get off his arse and get this all sorted out. If he is the CEO/President of Capitalone, then I feel he should have some responsibility over his own company. I don't think this will ever end..............Thanks Capitalone. I am going straight to the top this time and will be demanding action from Mr. Fairbanks. Enough is enough......

Just wanted to give everyone an update, The original day I posted the complaint on ROR, my wife phoned Capitalone because I could not discuss my own account with them. Capitalone informed my wife that I had been dead since December 21, 2006. It was a big shock to her, considering I was sitting right near her, breathing, talking, I am alive. Capitalone said the problem would be corrected and they would have my credit report backdated to cover the mess up (From Dec 21, 2006 and on no credit reporting on my monthly payments on card). Captialone also said I would be back on the account as being alive, and that my account would be restored to where I can call in and ask questions, do things, use the account, etc. Just today I noticed on my statement that Capitalone wrongfully charged us another $29.00, I called in to have this corrected, the customer service rep asked for my name, I gave it to them. I then asked for the $29.00 fee be removed, and they said that they can not discuss the account with me. I asked why? They said my privileges were limited on what they can discuss with me on my account. Had to have my wife talk to them again. My wife then asked why they didn't correct the screw up already and that I should be able to discuss my account with them. The rep could hardly speak english, after having to argue for almost 5 minutes or more, they finally corrected the mistake of the $29.00 fee. When we asked for a supervisor, we were hung up on. Real Nice Capitalone, hanging up on your customers. Captialone is at their old games again, I wish Richard Fairbanks would get off his arse and get this all sorted out. If he is the CEO/President of Capitalone, then I feel he should have some responsibility over his own company. I don't think this will ever end..............Thanks Capitalone. I am going straight to the top this time and will be demanding action from Mr. Fairbanks. Enough is enough......