- Report: #1498542
Complaint Review: Capital One - Richmond VA
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Author Confirmed
Why?
Capital One
P.O. Box 85870 Richmond, 23285-5870 VA, United States
Phone:
800-955-7070
Web:
https://www.capitalone.com/credit-cards/walmart-rewards/
Categories:
Business Rating:
(0)
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Capital One Capital One's Walmart Credit card Walmart credit card, Capital One. -poor customer service Richmond VA
On July 22, 2020, I paid off my account/statement balance of $1,706.91. On my new August statement, I am being charged $20.62 interest on a balance that was already paid off!
On Aug 7, I called in to Capital One's Walmart credit card customer service and asked for the $20.62 interest that was on a balance that was already paid off, to be refunded. The customer service rep refused and I was transferred to a supervisor, Casey, who proceeded to tell me that is their policy and if I don't like it, I'm "S.O.L." and "maybe I shouldn't do business with Walmart"!
To be treated like this and to be talked to like that is INEXCUSABLE! Paying off the account in full and to be treated like trash, especially during these hardship times caused by COVID! I will make sure that everyone on twitter and Facebook and everyone else will know how poorly Walmart and CapitalOne credit treats their customers, especially during COVID!
I demand a full refund of bogus interest charges of $20.62, interest fees on a balance that was paid in full prior to the statement closing. Walmart and Capital One credit say they want to help us, the customers, during COVID-19 but when it comes time to help they do NOTHING, liars!
