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  • Report:  #999611

Complaint Review: Caribbean Cruise Line - Riviera Beach Florida

Reported By:
Fee - Vancouver, British Columbia, Canada
Submitted:
Updated:

Caribbean Cruise Line
Port of Palm Beach, 301 Broadway Ste 101B Riviera Beach, 33404 Florida, United States of America
Phone:
1-800-370-0510
Web:
Categories:
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On January 18, 2013, I received a letter, addressed to me, offering me a "Free Bahamas Cruise for Two" and a $1300 travel credit voucher.  I read the 4-page ticket/booklet and phoned their number (1-800-370-0510) with questions.  I spoke to a young woman who gave me her name, Nidi Hooks.  As part of her spiel, she asked if I agreed that word-of-mouth was the best way to advertise a good thing, to which I said that I didnt know (it was an assumption I couldnt verify).  She also told me that our conversation might be recorded for quality control purposes.

Nidi followed her script and answered my basic questions until I said that I couldn't pay the $59 x 2 (port tax for 2 people) until I had more information.  And I hadn't discussed it with the friend I wanted to travel with.  She passed me on to Sean Phillips, who told me more about their Extended Stay Package (ESP), with a 75% discount on accommodation for 2 nights before and 2 nights after the 2-night cruise, a rent-a-car for 7 days, and one morning or afternoon to visit a vacation ownership resort.

Sean changed a few of the details Nidi had given me, saying that I had 2 years to use the ESP, but only 18 months for the cruise alone.  When I asked if the $1300 travel credit voucher would be enough to cover the basic costs, he said No.  The ESP would normally cost $2996, but I could have it for $996, if I committed to it within this phone call ($2996 minus my $1300 voucher, minus $600 free cruise, minus $100 for something else = $996)).  I asked him to break down the $2996 figure he was quoting.  

By my rough calculations (thinking off-peak), 4 nights would cost about $600, the cruise was $600 and the car rental could be about $200, for a total of $1400 (then I would get at a 75% discount on accommodations).  Were there other things in that package price?  He avoided answering and said that I needed to look at the bottom line of $996  that my calculations wouldnt work.  Would I be using Visa, Master Card or another credit card?  I told him that I needed the information to be able to make a decision about the offer.

Sean clearly became frustrated with my questions and passed me off to Daaniyl, who listened to my quick recap and told me that I needed to calm down and listen.  I calmly replied that I simply needed answers to my questions before I could make a decision about committing to $996.  Daaniyl told me that I would get a free flight to Ft. Lauderdale, which surprised me, and I told him so.  Why hadnt Sean told me that?

Daaniyl continued restating the perks and I restated my questions about approximate costs.  When I had been on the phone for close to an hour, and wasn't satisfied with the answers, nor had I received an email with the information (as suggested by Sean) before ending the phone call, I told Daaniyl that I couldn't accept the offer as presented.  His approach was that I was spending too much time analyzing things and trying to break things down.  I reiterated that all I wanted was information.
  
If word of mouth is the best way to advertise a good thing, then this experience will do the opposite.


2 Updates & Rebuttals

Joel Joseph

LaSalle,
Quebec,
Canada
I got one, too

#2Consumer Comment

Sat, March 26, 2016

I got the same travel savings voucher in the mail, too. I was for a free two-night Caribbean cruise for two guests abord the ship Grand Celebration. The voucher was signed by a Donna Higgins and I was urged to call that same toll-free number within the next 72 hours.

After a friend of mine got burned by a travel scam a few years ago, I decided to do an Internet search and I came across this reference. Glad I didn't waste any time dealing with these a**holes.

The companies featured in this scam (Porthole Magazine, Budget and Alamo car rentals, Ramada hotels, etc.) ought to sue these guys for fraud.


Victoria

North York,
Ontario,
Caribbean cruise line

#3Consumer Comment

Mon, February 03, 2014

On January 31, 2014 I've recieved a package from Caribbean Cruise Line offering FREE two night cruise for two adults. Did my search on google by their number 1800 370 0510 and realized that this is a scam. Thank you so much for other users for posting earlier reports about this company:-) knowing this I don't have to spend time for listening their bulls***.

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