- Report: #817887
Complaint Review: Cellan - Salt Lake City Utah
-
Author Not Confirmed
Why?
Cellan
po box 30816 Salt Lake City ,Utah Salt Lake City, Utah, United States of America
Phone:
1-855-235-5261
Web:
www.yourcellan.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cellan reverse billing practice. BEWARE Salt Lake City, Utah
What a complete ripoff this company is. READ your terms and conditions well. It is less flexible than the ten commandments.
Your so called "trial period" of 16 days begins when you submit your order, NOT, when you recieve the product (if ever, if you live in Canada). On the 17th day you can be sure you are going to be billed for the full amount.
I was billed on the 17th day and did not receive the product for another 4 weeks. This is called, reverse billing, which is not allowed in Ontario and I think all of Canada. There is a reason why Government did this, simply to protect the consumer from disreputable companies . Imagine them doing this even once to 100,000 people, throughout North America, That would be in excess of $7,000,000, for just one product. Nice scam if you think about it.
They (Cellan customer service- that's a laugh) said that by agreeing with their terms and condtions, that I was also agreeing to this practice, among other things. They also reiterated that a refund is ONLY possible once you receive the product, and that if it is later the the time limit, it is the consumers responsiblity to contact the company and ask for an extension.
The billing/shipment in November ONLY JUST ARRIVED Jan4/12 with a post mark out of SWEDEN! (must have been my fault for the routing through Sweden)
Now of course I cannot get a refund for this since there was another "shipment" sent December 27/11. This WAS cancelled Jan2/12 but we will see. On the advice of another "victim" I am going to change my CC account to be safe.
It must have got mixed up with Santa Claus's shipping, since last time I looked, Canada was just north of the USA.
Anyways, for anyone reading this, BEWARE of this very company as it does not have "customer service" who is at all concerned with you, only on how to screw you out of your money.
Your so called "trial period" of 16 days begins when you submit your order, NOT, when you recieve the product (if ever, if you live in Canada). On the 17th day you can be sure you are going to be billed for the full amount.
I was billed on the 17th day and did not receive the product for another 4 weeks. This is called, reverse billing, which is not allowed in Ontario and I think all of Canada. There is a reason why Government did this, simply to protect the consumer from disreputable companies . Imagine them doing this even once to 100,000 people, throughout North America, That would be in excess of $7,000,000, for just one product. Nice scam if you think about it.
They (Cellan customer service- that's a laugh) said that by agreeing with their terms and condtions, that I was also agreeing to this practice, among other things. They also reiterated that a refund is ONLY possible once you receive the product, and that if it is later the the time limit, it is the consumers responsiblity to contact the company and ask for an extension.
The billing/shipment in November ONLY JUST ARRIVED Jan4/12 with a post mark out of SWEDEN! (must have been my fault for the routing through Sweden)
Now of course I cannot get a refund for this since there was another "shipment" sent December 27/11. This WAS cancelled Jan2/12 but we will see. On the advice of another "victim" I am going to change my CC account to be safe.
It must have got mixed up with Santa Claus's shipping, since last time I looked, Canada was just north of the USA.
Anyways, for anyone reading this, BEWARE of this very company as it does not have "customer service" who is at all concerned with you, only on how to screw you out of your money.
1 Updates & Rebuttals
Customer Service
Salt Lake City,Utah,
Cellan Customer Care
#2UPDATE Employee
Thu, November 14, 2013
Cellan is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase. Our commitment to providing the highest quality service possible is reflected in the following policies:
- A risk-free 14-day trial. We give our customers a generous trial period with the product so they’re able to try it before purchasing it. If for any reason at all you’re not satisfied, please simply contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.
Please note that while this is a free trial, it is not a free sample. It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them. A large majority of our customers who take advantage of this free trial go on to take Cellan month after month and they do so because they experience results. It works.
These results are a reality of Cellan’s key ingredients: a proprietary blend of African Mango (Irvingia Extract), Vitamin C, Niacin, EGCG Extract, Blueberry Extract, Blackberry Extract, and Raspberry Ketones, that was designed to kick start your metabolism, increase energy levels, balance blood sugar levels, and increase your intake of antioxidants.
Our corporate mailing address:
Cellan 16 Bottles, LLC
PO Box 30816
Salt Lake City, UT 84130
Our website:
http://www.yourcellan.com
And lastly, please call us. US and Canada: 855-235-5261, UK: 0800 046 1506, Australia: 1800 009 063, Ireland: 1800 937 093. Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.
Thank you for your time, thank you for your interest in Cellan, and we look forward to helping you achieve your weight loss goals.
Best Regards,
Cellan, Corporate
