- Report: #1151564
Complaint Review: chapes jpl - atlanta Georgia
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chapes jpl
3355 Lenox road suite 875 atlanta, 30326 Georgia, USA
Phone:
4045047021
Web:
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Business Rating:
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chapes jpl chip one of my diamonds then told me it never happened arranged a meeting we supposed to sit down didn't happen called me afterwards andbthen told me there's nothing wrong with it I aaid where is it they said we sent it back to the safe and told me to pay the loan and take it and leave the general manager told me to get the f**k out when I said this is wrong and I wanna swe the owner who cursed me out the previous week for bringing the problem to his attention r he worse situation I've been in as a customer atlanta Georgia
They damaged my diamonds then told me ir didn't happen the loan officer who did the loan quit afterwards. This company will rip u off literally and tell u to pay if u want it back or fix it with out your consent. They are all about money not customer service they are in a since like the mafia screw you pay me even if they damage your property.
1 Updates & Rebuttals
Jeff
Atlanta ,Georgia,
Who waits seven months to say their diamonds are chipped?
#2REBUTTAL Owner of company
Mon, August 11, 2014
Nothing this client says makes sense. His transaction was done in November of 2013 and he showed up in June of 2014 claiming that his diamond stud was chipped when the initial loan was done. We never remove people’s diamonds from the mountings. The Pawn contract says nothing about the diamonds being removed and this contract, as all of our Pawn contracts, are provided to the police every night by law. There is also a picture of the diamonds earrings in their mountings that is attached to the loan contract and was given to the customer when he initiated the loan. The customer paid for the loan for seven months before every bringing this up and after I personally inspected the items I see no chips in the stones. He has asked me to give him his $1000 loan for free and has been so verbally abusive to our staff and our management that he has a no tress passing warning from the Atlanta Police Department saying if he comes up to our offices again he will be arrested. (Atlanta Police Department Case#(((REDACTED)))). When I asked why he did not bring the chip to our attention when the loan was done he said "Because he had a gun on him and he knew if he started raising hell he would have been arrested". So he took the loan and then has paid his interest for 7 months and now insists that at the time of the loan we chipped his diamonds. If someone chipped my diamond I would have spoke up right then and there. Something just does not add up here. Now this client is trying to damage our reputation, has sat in our lobby and run clients off, and is trying to get us to just give him his $1000..00 loan back for free. Chapes-JPL stands by its excellent reputation of 35 years in business and transacts thousands of loans a year with no accusations of this nature. We never alter any jewelry and do not sell jewelry. We only lend on what the client gives us in the condition it is given. Any chips or defects would be put on the pawn ticket description. At this point because the police are involved and he has slandered us so I do not know how to proceed with this customer. Perhaps RippOff report can assist us in a remedy.
Best Regards,
Jeff P. Zager
