- Report: #675988
Complaint Review: Chase Mortgage - Columbus Ohio
Reported By:
Madmama -
Quinlan, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Chase Mortgage
Columbus, Ohio, United States of America
Phone:
1-800-848-9136
Web:
https://www.chase.com/online/Home-Lending/mortgages.htm
Categories:
Business Rating:
(0)
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Chase Mortgage Loan Modification process and foreclosure process is unethical Columbus, Ohio
In April of 2010 we started having trouble with mortgage payments, due to loss of wages. We contacted Chase and they said we need to do a loan modification. Since we were only 2 months behind at that time they said not to make any payments during the modification because it would all wash out in the end.
We had to maintain constant contact with them, they never called us once. We called weekly and they always said they needed something else faxed. This went on for 8 months. Finally 2 weeks before Christmas it was a good follow up, we were told it was finally being presented to an underwriter and our account rep would contact us as soon as a decision was made.
Two weeks later the day before Christmas eve we received a certified letter from Chase stating that we had until 12/31/2010 to pay for 8 months of payments totaling $0.00 and $0.00 in late fees. So not knowing what this meant we called. (This was the 1st letter we had received in over 5 months)
We were told at this time that the modification was denied due to insufficient income. This made no sense. We had our income back and it was more than when we first got the loan. He then suggested we do a repayment plan which doubled our payment over 6 months. Now if we had insufficient funds why would we be able to manage that?
On the 27th we called to make sure we had no more options before we meet with an attorney about Chapter 13 Bankruptcy to save our home and was told it went into foreclosure that day. Still no notice in the mail and it foreclosed prior to the one notice we received of a date of 12/31????
We emailed the CEO Jamie Dimon because we felt we had been treated poorly and knew there was other options. A rep for Jamie Dimon called and suggested we try the modification process again LOL and told us our home had a court house sell date of Feb 1st (still no notice btw)
On top of this the entire time we have tried to get my wife, who is not on the loan authorized to speak on behalf of the loan with no success, even after following the proper channels which makes it even harder to deal with them.
Now we are faced with a sell date next month and taking this into our own hands and filing Chapter 13 bankruptcy to save our home since Chase has no intentions of working with us!
2 Updates & Rebuttals
Steve
Bradenton,Florida,
U.S.A.
File Bankruptcy RIGHT AWAY!! Get a LAWYER!
#2Consumer Suggestion
Thu, December 30, 2010
You can beat them at their own game. You should have never mentioned BK as you started a "race" when you did that. Now the race is on and you have to be faster. Get a bankruptcy lawyer RIGHT AWAY. They can stop this foreclosure process in its tracks, and then the COURT will decide what you pay under re-organization!
DO THIS NOW!!
You must have real equity in the house as that is the only way they would escalate to foreclosure so quick. They want to steal your equity.
LeglEgl
USAMerry Christmas / Happy New Year from CHASE !!
#3Consumer Comment
Thu, December 30, 2010
I, too, am filing Chapter 13 right after Christmas.
Because of two layoffs in one year, a near-fatal car wreck that disabled my wife, and trying to get a modification from Chase Mortgage since March 2009, we fell a good bit behind.
Chase continually "advised" us not to continue payments while we were being considered for modification, which should only take about 90 business days. We would then be given a trial period, and if the payments were made, it would become permanent. Long story short, we made the original three payments (which ironically were only $18 less than our usual payment). Following the third payment, we received a foreclosure notice from their lawyers.
I wasoutraged !!! Calling chase, I finally got somebody on the phone who saidwe had not qualified for HAMP and they had no in-house programs that they could use to help us keep our home. Well, of course, at that, I decided NOT to make another payment if we were going to have to move. All the next month, we heard nothing and got no mail.
Finally, almost 25 days later (in August 2010) I received a call from Chase and was advised that the foreclosure had been suspended, and that I could continue the trial mod payments. I contacted the lawyer's office, and they confirmed that the foreclosure had been suspended pending a permanent "work-out" with Chase.
So, I made three more payments, and had just sent the payment for December on the 1st. Lo and behold, on December 3rd, we get a notice of foreclosure AGAIN, setting the sale date for January 3rd.
I immediately retained counsel and filed Chapter 13. I suppose the satisfaction is that, now, Chase will have to wait five years to get the stinking back payments !! They could have avoided all this, and had everything back on track way back in 2009, had they conducted themselves honorably.
The bottom line is, it appears that Chase continued to accept payments for the last few months of the year, only to plan the foreclosure at the beginning of the next year, possibly for tax purposes. I hated to file Chapter 13, but I was NOT going to let them win !!
